Popular Bank,

918 Seneca Avenue, Queens, NY 11385

"Popular Bank is the worst bank. I completely understand the vestibule area where the ATM's are at being closed during certain hours for safety reasons, but being unable to access them AT ALL on after closing hours and weekends is unacceptable. Customers that work and are not able make it to the bank during business hours can't take out their money. That is unacceptable! I even called customer service to complaint and was informed that this is the new rule. How can a customer get their money? The ATM hardly works. At least add an outside ATM. If I could I will give them zero star. The only good thing is their staff."

"My mother is in her deathbed, I’m the POA, beneficiary& next of kin but still I was met with disdain and a struggle for her even to pull up my name in the system even though I have all proper documentation. The manager didn’t want to accept my name on the account even though I’m in the system. It’s unfortunate even though I provided all proper information, they still made me wait and have more stress on top of my mother being in her deathbed. I am the beneficiary and once my mother passes I will close this account and never bank with this bank again. I will also let people know of this exp. Silvia the manager was not helpful as a bank manager should be and the bank owner or authority of this bank should do something about a person who can show empathy and understanding in a situation like this."

"I've been banking here for about 20 years or so and I haven't had any issues until recently with the ATM service. I completely understand the vestibule area where the ATM's are at being closed during certain hours for safety reasons, but being unable to access them AT ALL on weekends makes no sense to me, especially when people do most of their shopping during weekends. Perhaps this branch should consider installing an ATM on the outside like other branches have. Either that, or be open for business on Saturdays like it used to be pre-COVID."

"I’ve banked at this branch for over 15 years. The customer service the last 2 years has been atrocious. You have to be prepared to spend hours if need banking assistance other than regular teller. Even seeing teller at this point is a long process. I finally couldn’t take it and closed my account. I went in person for assistance, it was taking forever. I asked one person that was in front of me how long he’d been waiting and he said over an hour. At that point I decided let’s just close my account. The manager shows no regard for the customers. She needs training in customer service and a manager to monitor her. She is not equipped to be a manager and oversee anyone or anything."