Citi 5 Court Square West, Queens, NY 11101

"Horrible customer service told me to call customer service and o was only one in bank would not help me"

"Atm screens are always dirty - no matter what day/time. Not just finger prints but gunk."

"The security approached me while waiting in the lobby for a ride and told me i had to leave. I informed them my ride is on the way and they said go wait for them outside. It is currently 35° and hailing and building management refuses to allow people to wait inside to avoid getting sick. Very inhumane and sad."

"Let me start by saying this is the first time I have experienced bad customer service at this Citibank branch. I visited the branch today May 15th at around 1:38 pm, I stood in line for a sec before the teller (short, older Caucasian male wearing a shirt and tie) gave me a non verbal sign that he was available even though he looked as if he would rather be anywhere else but working. He did not say anything, no hello, how can I help you - Nothing. I asked my question; but before I could finish the question, he had decided that I needed to go to personal banking. Then I asked again and he wasn't sure. He turned to another person (presumably a supervisor who was standing in the back, older African American woman with a Caribbean accent). She gave him the answer. I found her answer strange so I asked again. I walked away very upset. But then came back to ask a follow up question. She rolled her eyes and did let me finish the question before giving her response. Her response did not answer the question, which I informed her and then finally she answered it. I have worked in a bank for 4 years so I know that the answer was not entirely accurate and that there are other ways to do this type of transaction. I found it rude and unprofessional. You are here to provide a service not to be abrasive to customers. I did call customer service and spoke to a representative on the phone and they were able to assist me. Shame on you Citibank and the way you treat your customers."

"I came to this location on two different occasions (different days and times) to open a new account. The first time I waited for over 45 minutes and was never approached nor helped. I left my information with a teller who said a banker would call me when he was available, because I work in the area. On my second attempt, I went at opening and was the first customer waiting. The banker saw and assisted a lady with whom he had a relationship, before me. Then told me he had an appointment with an older gentleman who came in after I was seated and waiting. There were several other employees in the office and he sought their assistance to assist me but they all declined. He then asked me to return to the branch at a later time. How many times must one go to the bank in order to open an account? Go at your own risk. Not much work is done by the pompous staff in this branch. Ironic that the service here abhorrent when they are located in the Citi building."