Bank of America Financial Center

"It was my first time at that branch, and I had a really good experience. The representative, Raquel Suarez, listened to me and answered all my questions. She also helped solve my problem with my debit card. I really appreciate it. Thank you for the good service."

"first of all the hours at this bank are stupid. then the tellers are ridiculously slow. there’s 4 of them standing behind the counter at a time but only one of them is actually working which makes the wait extremely long. do better bank of america"

"I come into this location a lot. I live in a building with coin operated laundry machines, so I frequently see the tellers at the front. The tellers - particularly Mayra - always offer excellent customer service. Mayra always has a smile, is friendly, and remembers that I come in just for quarters. Today she recognized my voice from a phone call when I called in for the notary service. This was my first time using any banking services at this location beyond speaking with the tellers and I experienced the worst customer service that I have had anywhere in years. The notary, Devi, was fine. However, the woman working the customer service desk, Eliza, was either incompetent or purposely doing a poor job with me in particular. I walked up to her desk and was asked to take a seat immediately because she was working with someone else. 15 minutes passed. Not only was I not checked in, but another customer was seen by the notary during this time. As soon as another customer arrived pestering Eliza to be seen, I realized I needed to make my presence known. I let her know I was here to see the notary, she looked at the form that I needed notarized, and again told me to have a seat without checking me in. After 10 minutes, I asked Eliza if the notary had been notified that I was waiting, as it seemed like she was free, and Eliza lied saying that she was not free and that the notary had been notified. Finally after nearly 45 minutes, the notary came out. The notary had no idea I had been waiting, but came out to get her 1 pm appointment, at which time Eliza notified Devi that I had been waiting for a notary and had previously called in and had been notified that I would not need an appointment. I'm leaving 4 stars because one bad employee shouldn't warrant a bad review, but this level of poor customer service is indicative of poor management at this location. It seems like Bank of America probably got lucky with employees like Mayra and Devi, however, if the level of service is not consistent across the board, that does not say much about the management of this establishment. As this neighborhood grows, I hope this Bank Of America location can keep up."

"I have recently visited the Branch, and I must say, Devimattie Diaz assistance exceeded all expectations. She guided me seamlessly through the credit card application process and was incredibly knowledgeable about every detail. Devimattie's dedication to ensuring we understood each step and her patience in answering all our questions truly made the experience stress-free. Her professionalism and proactive approach made us feel valued as customers."

"I had an excellent experience at bank thanks to one of their outstanding employees Devimattie Diaz.We walked in needing assistance with applying for a credit card. Devi was incredibly helpful and accommodating, guiding us through the process with ease."