Flagstar Bank 51-13 108th Street, Queens, NY 11368

"The bank tellers and the people that sit in the cubicles were all pretty nice and helped me with my needs, in general they're people that cam really hold a conversation and they know what they're doing, that may not be important to others but it's something that I'd like to give them credit for because I think it deserves to be acknowledged."

"The bank teller Magaly was extremely rude. I came in with my mother who is in a wheelchair and my mothers aide. We came in the bank, and one of the bankers very politely asked us to sit and wait for the next available banker. A few moments later a gentleman walked into the bank and Magaly asked him if he needed help. He said he needed to speak to Joe I believe and Magaly told him to walk right to his office. We were still sitting there, and I guess this is when Magaly realized and asked what we needed help with. My mother’s aide asked her if it was possible to get a letter notorized and she asked her if she spoke English because the notary public only spoke English. My moms aide confirmed in English, that she did speak English, yet Magaly asked her twice more if she was sure she spoke English. I don’t understand why she had to ask her three times if she spoke English. I know we are in a primary Spanish speaking neighborhood but there is no need to ask three times making her feel uncomfortable when she speaks English! It doesn’t end here. Magaly gets up and asks Joe if he was available to notarized a letter. She comes back and says sorry he’s busy right now you’re going to have to come back. This is when I intervened and explained to her that my mother who is in a wheelchair also needed a couple of letters notarized, so I couldn’t come back later, but we didn’t mind waiting. Magaly, very rudely said, well your going to have to just sit here and wait then, turns her back and walks back to her spot behind the glass. Never in my life have I experienced such rudeness, and felt so discriminated against, especially towards my mother who is disabled. Everyone else in the bank was super nice I don’t know if they realized what happened or not but we got helped right away after this happened. Literally every other worker was amazing like they always are. Every time I come here I get treated so nicely and politely and everyone is extremely helpful. This is why I am so shocked and disturbed at how this lady treated us. Very disappointed."

"There's a saying that becuase of 1 the rest can sink, I don't want to be rude because I've been there a couple of times and most of the personal are awesome or pretending to be well that's part of the job I guess to be prepared for situations is the best solution, to the point I can deposit where ever I want its my money and being told a bunch of times to go to another brand to do so well make a stop And think is the customer right?? Probably no that's why it kept going ."

"Excellent service. Attentive!"