Bank of America Financial Center 826 Manhattan Avenue, Brooklyn, NY 11222

"BRAVO for most insane banking in NEGATIVE way. This week they put 5 day hold ON their OWN Bank of America Cashier's Check issued by this location. (Cashier check; the bank itself guarantees the funds from the bank's own account rather than your personal account. Since the bank stands behind the check, it is a safer form of payment than one coming from a personal bank account). P.s never ever I had received check or issued that didn't clear !! Service representative from Bank of America STATED that any paper payment needs to be validated for potential fraud !!! Super, again BRAVO bank of america in 2024 needs 5 days to validate their own Offial check. Is this step back to 1924! And this is not to mention hand written check issued by business from regular checking which I understand needs verification was put on hold as well just coupe days before. BUT upon reaching out to payer they showed me screen shot of their checking account and check they issued me was processed on their end same day (also bank of america account) but bank of america took 5 days to release founds. Bank of America is becoming a Fraud."

"As a loyal BoFA member, I always value exceptional customer service. Special mention to Faiza for promptly taking care of my request upon entering the GreenPoint branch. Her assistance has simplified my life going forward. Faiza helped set up Apple Pay on my cell phone and gain access to my finances as I wait for a new debit card to arrive in the mail. Always ask for Faiza!"

"Wanted to talk about my existing accounts, had no appointment, but was told to wait. After about 25 min the person who was supposed to help me, comes out and sees me. She refuses to take me in because I had a service animal. I stated he was a service animal and was told they couldn't help me. After the wait, and after being told this I was in such a shock I left. Might consider switching banks too...."

"My experience was great. They were very friendly and helpful. I might like some corporate charges, but that’s is not in the branch’s hands. But at this branch, everyone was helpful, specifically Nancy Nunez, she was really helpful."

"They had like an hour long wait when I first came in, so the next time I made an appointment online. When I came in, though, no one knew about the appointment, and they told me they couldn't do what I made the appointment to do. Nice people, but I may switch banks, lol."