Webster Bank,

37-16 30th Avenue, Queens, NY 11103

"I called last week to speak to a customer service, because every time this bank changes names, I can not access my account online, the first time I called I choose option 2 to speak to a customer service at this branch and no one answer the phone, I left a message for a call back and no one has returned my call, the second time I call a Lady ( elderly) with an heavy accent , told me I had to go in person because she did not know who I was which she did not bother to ask, I told her why should I go in person since is there fault they change the banks name? and ask to speak to a supervisor and she rudely hung up on me. Worst bank ever. When to a different branch in person twice and as of today I still can not access my account."

"My mom has been going to this bank for over 40 years (when is was Astoria Federal) and the customer service is terrible. Every time we have to something to do with the safe, they give us excuses to not help us. This week they kicked us out of the booth saying we can only stay for 15 minutes because they wanted to go to lunch."

"AVOID AVOID AVOID. I've sat through this bank when it was Astoria Federal, then became Sterling, and now Webster. It's incomprehensible how poor service has gotten. I'm not referring to the tellers - they have always been nice, even when the line is 30 people deep. It's the bank policies and how it's run. 100% of my interactions for the past years have been infuriating. Each time, they ask for feedback, but it all falls on deaf ears. For example, I've tried to change my address multiple times. They take my ID with my current address and it's never completed. Most recently they took my ID, and now tell me I MUST provide my occupation and employer's name to do so?? When probed why they need this information, it's generally "the bank wants to know". You don't need marketing information. I declined, and so my "request" was denied. Can you imagine requesting to update your own information? So my mail will go to an address I no longer live at..... and during these conversations, the tone is that it's my own fault. What is my own fault is not leaving this bank sooner. I closed my one account this Saturday. So obviously, someone call me today with sign on bonuses for adding direct deposit, etc. Not sure why they can't treat CURRENT customers with the same regard Please folks, avoid this bank. It's obviously unstable, they're losing customers left and right, and making your life difficult. Trust me (and the others who also left reviews)"

"Worse bank ever. To access your safety deposit box, you need to wait a long time and staff members are rude. The bank opens at 9:00 am and you can't get access to your box till 11am???? There is no reason for this. Then they wonder why there are fewer and fewer costumers. Horrible! As soon as my renewal is up! I am out."

"Scheduled last week for a 10;30 am appointment today and when I arrived the bank was closed and sign posted to go to other branches. No phone call no anything. What a Mickey Mouse operation and no offense to Mickey Mouse. I understand that there is a pandemic going on but the phones have always been working. My appointment was important but obviously my time wasn’t that important to Sterling. I wasn’t the only upset customer with others complaining outside the bank. No way to run a bank."