Santander Bank Branch

"Horrible customer service, they don’t talk to no one 4 people looking their monitors I was waiting making the line I asked what happened they told me to wait. 20 minutes wasted time"

"So simple stay away . Everything in this bank so complicated and it takes forever. 2:30 hours to open my account. App login in needs to fix every few day. Telephone support take forever."

"This is the worst bank in Bayside rude, uneducated personnel, management etc. I realize bank employees have no education but this organization is the worst I would avoid at all costs."

"I called the bank this morning because on Saturday they posted my deposit as a check and it was cash. So now my account is overdrawn when I spoke to the girl this morning she was very rude. I asked her to speak to the manager but she claimed he was busy. So I asked her for her name and she hung up on me. I called back several times and now she will not answer the phone. I worked all my life and if I did something like that I would of lost my job."

"Did you know it could take almost 3 hours to open a savings or checking account, as well as add one name on to a safe deposit box access? I didn’t either, until I arrived at this bank. I would cut them a little slack, because we were replacing an account that had a fraud perpetuated upon it, but still… Every process is woefully inefficient, there is little regard given to customer experience, and the bankers adjoining the banker we were dealing with were so noisy that I couldn’t hear the banker that I was talking to. This bank seems to do everything they can to make the banking experience MORE difficult and, subsequent to our lengthy visit when I had to call their customer support to reinstate our e-banking account they hung up on me twice after lengthy wait times on hold. Stay away from these folks – if there’s ANY other bank nearby, go there instead!"