Wells Fargo Bank 90 Main Avenue, Clifton, NJ 07014

"One of the worst managed bank branches that I've ever visited.(Melissa Lugo-Branch Mgr) Made an appointment through their central office to access a safe deposit box of a deceased relative. After waiting almost an hour, I was told that the appointment was only to discuss services, not access the box. All paperwork, including death certificates, surrogate documents, etc. were given to the bank, but to no avail. I was told that I'd have to return another time and make another appointment. This Wells Fargo branch is 65 miles from my home. Extremely Poor Service."

"It’s my 1st ever bad review. This is the worst branch. I went to this branch with my mom this morning. My mom was told that her pin was incorrect. We asked the teller what was going on. My mom hasn’t been using her card since 5/2023. The teller called the manager / Melissa L. who was very rude. She accused my mom changing her pin and didn’t remember it. My mom told her that she hasn’t go to any branch after May this year. How can she change her pin without going to branch in person? We asked if she could check in the system to see when the pin was changed. She started yelling and said that she couldn’t check the system and “ I can file a complaint for you”. My mom told her that as a customer, she has the right to know the reason her pin was changed without her knowing. Melissa kept saying that “ I can file a complaint for you”. My mom said to her that “ if you can address it, why should I file a complaint? “ After my mom withdrew her money, one of other banker / Tracy was very nice and professional. She called ATM department and explained everything happened. We were told that my mom received her new debt card 6/2023. Someone chosen new pin upon receiving new debt card without notifying my mom. This was the reason. Guess who helped my mom in 5/2023 and placed that new debt card order. It was the same manager. As a branch manger, there are different ways to handle similar situations and help customers instead of yelling and accusing customers. In general, please stay away from this branch."

"Roxanne and Tracy were very helpful and pleasant. They were able to help me with everything I needed and even guided me to the privacy room to finish my business there. Thank you again so much."

"I went to cash a check from my employer (who has Wells Fargo) and I really felt like the older lady with grey hair was discriminating against me , I had my proper ID and another form of ID with me and wouldn’t tell me why she didn’t want to. I never had an issue cashing checks from this employer but she was just very snotty and had a bad attitude. If I knew the issue I would of resolved it. I’m definitely going to have my husband close his business and personal account with them."