Valley Bank

"Very thankful for this branch. I have been banking with them for a little over 4 years now & I couldn’t be happier. My overall experience has been accompanied by their kindness, empathy, and care while handling all of my banking needs. Management is always ready to assist, and the whole experience feels very warm & welcoming. I highly recommend this branch."

"I have been banking with Valley for 28 years now and this branch honestly I have no words I have three accounts there today I transferred $400 I told the guy can you refresh your page it'll pop up I just transferred the money over he scoffed at me did a little laugh like I had no money and told me no you have no money now if you would have went into my savings account you would have noticed that there was about $4,000 in there that's one of my savings account but you didn't want to refresh your page I drove right down the street to fort Lee got great service got greeted didn't get laughed at or treated as if I didn't have any money you guys really need some manners or people working there that are a little older in age that know how to handle people I've been in retail management for 35 plus years so I'm very well aware of how a customer should be taken care of."

"I spoke to both managers at this branch , by phone and in person. They were extremely helpful and friendly. Thank you, Jeff."

"Very bad bank, terrible service, for you to make a withdrawal or cash a check, it takes at least 30 minutes, if there is no queue or someone in front of you. There is a girl with glasses who is on the right side when we enter the bank, this girl takes great pleasure in saying that the bank has closed, she speaks with a face of anger and joy at the same time. And she came to tell me she is my wife with a 7 month old baby on her lap, when we got there, it was 15 minutes to 5 pm, it was on a Monday that the bank has to close at 5 pm, so the door was closed and she made the closed sign from afar, laughing, I don't recommend this bank to anyone, they don't like to work there and it makes you angry."

"This bank DOES NOT care about it's customers. I was treated very rudely when trying to make a deposit at the drive up window with my elderly husband. I asked the teller if I could come inside to make my deposit & she said I needed an appointment to make a deposit. Yet, NO ONE WAS in the bank! I asked the teller when the next appointment was & she wouldn't tell me. It is OUTRAGEOUS to be treated this way when every other store on the street is open for business."