Citi

"The worst Citi branch. They only have one teller all the time. They always have excuses (e.g., someone went out for lunch), but everytime I visited this branch, just one teller. Imagine the waiting line, angry customers, and how long it would take to just get some cash. Ridiculous"

"The most polite and helpful tellers and bank crew I’ve ever gotten the pleasure to deal with! And if you have a problem with them; then maybe the problem is you. And the fact that you’re a self entitled certain type of scum and you can go FYS??!!"

"Just another failure Citi brach in Englewood. Almost all negative reviews are correct here. Narcissistic approach with unreal smile on the teller service people trying, but not willing to help customer. They dont bother listen what customer needs. Just Closing now my Citi account for this super inconvenience banking experience. Hey Citi, dont bother wasting rent cost for here. Jack, Harvard / Zicklin MBA in finance."

"Nearly impossible to get anyone on the phone at this branch. All the people who helped me in the past year, with whom I built at least some relationship, have left the company. Last time I visited this branch, the branch manager was on loan from some other branch and was only available via email. People at the branch knew very little about business accounts and it took forever to set one up, including multiple visits. It maybe ok for a deposit or a withdrawal, but something that requires some knowledge is another matter. Not something you expect from a major bank. Edit: From bad to worse. Went to open a new business account. After a week and multiple visits, the account was opened, but does not show up online in my dashboard. Several calls to support (branch still does not pick up), no resolution other than customer service telling me the account was not opened correctly and to go back to the branch - which won't pick up the phone to make an appointment. The person who opened the account does not respond to emails either. Ridiculous."