Citizens
260 North Avenue, New Rochelle, New York 10801
About the Citizens
Welcome to Citizens, your trusted financial partner located conveniently at 260 North Avenue, New Rochelle, New York 10801. As a leading provider in banking and financial services, we are committed to helping you achieve your financial goals with confidence and ease. Whether you need a reliable ATM for quick cash withdrawals or comprehensive banking solutions, Citizens is here to serve you with excellence.
Our modern facility offers a welcoming atmosphere where you can manage your finances securely and efficiently. Our knowledgeable staff is dedicated to providing personalized service tailored to meet your unique needs, whether you're opening a new account, seeking a loan, or looking for expert financial advice.
At Citizens, we understand the importance of accessibility and convenience, which is why we offer a range of digital banking options to complement our in-branch services. Experience the peace of mind that comes with banking at a trusted institution committed to your financial well-being.
Visit us today at Citizens in New Rochelle and discover how we can support your financial journey. Your success is our priority.
Photos of Citizens
260 North Avenue, New Rochelle, New York 10801, United States
Opening hours of Citizens
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of Citizens
"If ever there was a deplorable financial institution, this is it! The employees are miserable, depressed, and unhappy, and they exhibit that experience onto the customers. I came in to open an account and couldn’t even access the account shortly after or make a deposit. I told Fatoumata, the representative who opened the account with me that if I continue to experience no access, I’m going to close the account. She advised, “Make a complaint against the bank and get back to me by 1 o’clock.“ This comment is not only insubordinate, but it’s indicative of their lack of professionalism, Customer Service and maturity. I had to call the police just to get the account to be closed I would advise anyone who wants a well rounded Customer Service centered Banking experience to stay far from Citizens Bank or North Ave., In New Rochelle their negligence is profound, and the Attorney General will receive a formal complaint by me as early as next week."
"Absolutely the worst bank I have been to in years horrible customer service I don't understand if I want to cashier's check and I'm handing you cash you can't create a check for me I had to have an account open with your bank so I can be ripped off every month hell no you guys need to fix your problems or shut down as a bank."
"I had the opportunity to sit down and talk to Nadeska Martinez regarding opening up a student account. I thought she was great and professional. As a person who is clueless on everything banking and just getting started into the world of adulthood, she is very knowledgeable and it helped me understanding banking a lot more. These other bad reviews obvious dont have patience for anything and need to have a sense of understanding in things. Anyway, shoutout to Nadeska!"
"We started with this branch when it formerly HSBC! Recently safe deposit boxes were being drilled out and removed. Thanks to Debbie and Asst. Mgr. Jose for their guidance! The only difficulty I had was getting through with their phone for a few days when the system was down."
"Most HSBC banks I’ve been to are bright, clean and friendly staff. This branch is very dirty. They have had several lights and exit lights that have been out for months. Broken lights missing off the wall, there atms never work, the walls have stains on them & the staff always seem miserable to be working. Nice people just miserable in the face, guessing it’s management. I’m tired of the lazainess , I will not be returning to this branch."
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