PNC Bank 370 South Washington Avenue, Bergenfield, NJ 07621

"One of the lady I met at pnc bank Louis Guzman ..she is very efficient, very kind ,very polite person .I need to appreciate here .I'm Thanking u . I'm nt familiar with maintaing Acc but u teach me alot.i was remembering you ur positive attitude and ur time. Now days have time speak.ur attitude make me a sense.. Thank you Beautiful women!"

"Had a wonderful experience today at your bank today! Luisa Guzman was kind, efficient and went above and beyond to help my aunt and I get help for a family member who could not be present. She was a ray of sunshine in this crazy world we are living in. Thank you"

"I miss the old branch managers. Over 15 years I have had 4 accounts with PNC. I have had problems over the years with my business accounts. Left messages and always got right back to. ALWAYS resolved my issues immediately while on the phone or in person. This new manager is horrible tired reaching her for days and she was never there. Finally left a message and NEVER called me back. I had to chase her down. Then I finally get her on the phone and tell her my problem. NEVER looked up my account. I asked questions and said well maybe this can happen or maybe that can happen. DID NOT try to help me in anyway. Never resolved my issue. NEVER even tired. NEVER followed up to see if the issue was resolved. I was use to EXCELLENT service from EVERY other Manger so this experience with the new one was very disappointing. Unprofessional and I felt like I was not worth her time. Oh but she was all over me about investing with PNC she sure kept following up with that. So if it benefits her and she can make money or brownie points with PNC. She will chase you. But try to get help and she is useless. Time for a new bank"

"I recently had to create a trust account for my mom so she could be eligible for medicaid. I chose PNC because I have been a customer with them for ages. We worked with Luisa and she was beyond helpful. She made every step in the process so easy and quick. She was extremely knowledgeable on the process even though she mentioned she was new to PNC, you would have never know. Everyone at this branch is always very friendly and Luisa follows suit. Judy also assisted us in the process and was also very friendly and helpful. I highly recommend them to anyone who needs a good bank that actually treats you a customer should be treated."

"Terrible experience where I was given the wrong information regarding when funds would be available. When I went in to get a cashier's check cut for an important purchase, I was told that I had been given the wrong information and they were not able to complete my request. There was apparently no time or desire for them to apologize for their mistake, however there was plenty of time for them to try and upsell me into taking out a loan I did not need even after I had said that I was not interested at this time. Very bad customer experience that made no attempt to provide me with any helpful alternatives. I have been a PNC bank account holder for over 10 years and this branch's incompetence is making me seriously debate pulling all of my money out of my accounts and finding a new bank."