Webster Bank,

35 East Grassy Sprain Road, Yonkers, New York 10710, United States

"Dear Webster Bank, I am writing to formally complain about the service I received from one of your bank tellers, Kathleen, who works at the 35 east grassy sprain road. Yonkers Branch, on Saturday, January 14, 2023 at 10:14 a.m. I was trying to address a transaction problem that had caused a banking issue in which fees from the bank started to accumulate unbeknownst to my knowledge. During the phone call, Kathleen made condescending comments and insults towards me. She stated that I should be grateful for any assistance provided, and that any help in this matter is rare. Furthermore, she said that since my last deposit was a few months ago, my account should be in collections for this kind of problem. I was extremely disappointed and offended by this behavior, as it was completely unprofessional and completely unacceptable. I expect a higher level of customer service from your employees, and this experience has left me feeling disrespected and frustrated. Due to this negative experience, I no longer wish to continue conducting business with this institution. I would like to request an immediate and thorough investigation into this matter, and for appropriate action to be taken against Kathleen who serviced the call. I would also appreciate an apology from the bank for the manner in which I was treated. I hope that steps will be taken to ensure that this kind of behavior does not happen again in the future. Thank you for your attention to this matter. Sincerely, Mr. Ross"

"Zero stars So I entered Webster Bank today and after being given the one over by the supposedly loan manager I was asked to sit and wait ..mind you this was a totally empty bank.. however I sat waited as I listen to her have a personal conversation ..no worries we all do that ..when she was finally finished with her conversation I got a second look over then I was asked my interest in joining the bank ..I gave the information.. I am a new business owner and was excited to have my daughter with me smiles galore until I was asked where was I from when I gave her my address I was told there was a closer branch there ..when I expressed that that was no worry.. the distance it was fine.. I was asked what brought me to this area? why would I need to come this far ?…when my face showed my outrage I was told oh I was just thinking about why would you wanna travel such a distance ..”this was out of concern for me”.. I asked for her supervisor and I was told Mr. Kevin Mileti because I wanted to address this “racist “ incident.. However no response to my calls … I guess they only want “certain” business.. I wonder if this is business as normal for Webster bank or at least this branch anyway"

"On a positive note, the physical space of this bank is lovely! On the downside, I had a horrible experience with Kathleen yesterday. This is a person who clearly should not be forward-facing with clients as her “people skills” are pretty appalling. I thought maybe she was having a bad day and wanted to take it out on a customer, but I found out my parents had issues with her months earlier, so maybe she’s having a bad life? In any case, we’re all going to find a new bank. Kathleen had quite an attitude and was unprofessional, condescending, and disrespectful. I’ve never had such a bad experience at a bank before; usually bank people have great customer service, but maybe she missed that training? The bank is probably fine if you’re just going for normal transactions, but avoid dealing with this person at all costs."

"This is by far the slowest bank in all of history. I’m sorry I don’t like to complain about people and their jobs, but these tellers are so slow. It took me a half hour to go through the drive thru and there were only 2 cars in front of me. Either it’s the equipment or the tellers but it is ridiculous."

"Visited this bank and received terrible customer service from Kathleen. The tellers were very nice. However, Kathleen had me waiting 30 minutes even though she wasn’t occupied with anything and provided poor customer service after. I will no longer be conducting my business here and will recommend my network no longer bank here due to the poor customer service and incompetence shown by Kathleen."