TD Bank

292 Godwin Avenue, Wyckoff, NJ 07481

"After Shawn and Kareem left this location it has been nothing but bad service. Would recommend going to the branch near Midland park or Ramsey much higher quality staffing can be found!"

"Worst TD bank I've ever been to. Unprofessional staff. Was in the process of creating two business accounts, and closing on the one account. The bank manager walked over and started questioning me for all sorts of paperwork that I had already provided to the executive that was working my account creation. The manager had no idea what this was even about, nor did she even look into the details of the case or dual account creation. She just demanded that I show one specific paperwork. I had proof of legal corporation filing and the executive even looked it up in the state database of filed corporations. The SS4 document was en route to my headquarters, and my EIN was issued via online portal. She said a print out of it was not good enough and that the physical paperwork from IRS was needed...absolutely Insane. Highly dissatisfied. 1/5 stars from me. Edit 2 stars from 1: Funniest part from this experience is I drove 1 mile down the road to the Midland park location and had the two new accounts set up and the 1 account gone within 30 minutes. Good on td for firing this old manager. The new manager keeps asking me for credit options every time I walk in. I have politely refused every time. The new guy needs to learn boundaries."

"This branch went above-and-beyond for me so I feel strongly about leaving a 5 star review. I had an issue two years ago (Feb 2022) that no one at TD could resolve-- it was extremely frustrating (the person I was dealing with back then no longer works at this branch). Then in Jan 2024, I casually mentioned the issue to the Godwin Ave bank teller and he gave me the correct contact at Unclaimed Property... who then finally sent me on the correct path to get a check that was owed to me. Rasheeda Kamar was then amazing to work with -- and she followed through with everything (and even sent me reminder emails). Rasheeda was the gold star but I need to also give credit to the entire Godwin Ave branch (the current employees who work there now). Thank you for recovering my funds and thank you for being so nice about it."

"Absolutely the worst customer experience I’ve encountered at TD. Teller asked me for my social security ,job title and why i’m withdrawing funds. Asked me why I transact in other branches?? While I was waiting all of the other “clients “ were not asked for the same information. Very blatant case of discrimination and profiling. Branch manager and supervisor seemed very clueless. Went to a TB branch down the road and it was a seamless experience."

"Excellent, efficient, and friendly staff at this branch. Shawn helped us create a new account and made it an easy process. I know Javier from the Ramsey branch who also is a great help. Tellers greet you when you walk in. Its a nice facility. Highly recommend."