Trustco Bank

"We recently had the pleasure of working with Gina, the branch manager at Trustco bank, to secure our first home mortgage. Throughout the entire process, Gina was incredibly helpful, knowledgeable, and professional. Her guidance and expertise made the process much smoother. Gina was always available to answer any questions we had and provide us with the information we needed. She was patient, understanding, and always took the time to explain things clearly and thoroughly. She worked diligently to ensure that our mortgage application was processed efficiently, and kept us updated every step of the way. Overall, we couldn't be happier with the service we received from Gina and Trustco Bank. Thank you, Gina, for all of your hard work!"

"I recently applied for a home equity loc with Trustco. Working with Laurel Wilson made the process very easy. She was quick to respond to any questions and kept me updated with the status from application to closing. Trustco's rate was better than I've seen elsewhere and I would work with Laurel and Trustco again."

"*STAY AWAY* I was looking to acquire a home equity loan for my parents from this branch. I dealt with the branch manager here, GINA SARWARI. We sent her all documents necessary which took a couple of days to get together. Gina was UNPROFESSIONAL from the start which I didn't mind as long as we could get the loan, but on our last call she became INCREDIBLY RUDE. I think she believed I was some sort of fraud trying to use my parents identity to get a loan which was not the case at all (although she never asked to meet or speak to my parents until our very last call). I handle all my parents financial dealings, I am basically their accountant. I would have gladly walked my parents into the bank and had them meet her in person if she had simply asked me to do so. On our last call OUT OF NOWHERE she proceeded to call myself and my parents the most difficult clients she has ever dealt with, although we provided her everything she asked for. When I tried to understand why she was so angry SHE HUNG UP THE PHONE ON ME. I never heard from her again. I have NEVER dealt with this level of unprofessionalism from a bank, let alone any other institution. I can't speak for Trustco as an entity but thanks to Gina, I will never do business with them again. I've heard they have high employee turnover at this branch and now I understand why. Thank you for wasting our time!"

"I had a wonderful experience with Trustco Bank. Gina Siwari is a great person to work with. Great mortgage experience and she is very reliable. Mr. Peter Akdeniz is welcoming and good mortgage officer. Whole process was great. Everyone from underwriting to closing departments tried their best and we closed in time. Total 4 weeks from the day we stepped into the bank. Thanks alot."

"Trustco the Home Town bank should give all the credit to Gina the bank manager in the Northvale branch. A true professional with exceptional banking knowledge and a person who always greets you with a warm smile. She is well respected by the people of Northvale and all her staff, nice to know this kind of service still exists."