Wells Fargo Bank

"Despise having to go to this branch. Employees seem aloof and lazy. I have to call to get someone to come to the window of the the drive up banking. After many years as a Wells customer, considering taking my personal and business banking elsewhere."

"Sitting here (on hold) deciding on which other bank to take my business to. For the past 20+ minutes I've been wasting my life in automated hell. Not only can I not speak to a REAL PERSON, half the time the phone just disconnects and hangs up on me. I've talked to three different people when I get the sheer luck of a real person answering but nobody knows what the hell they are doing and they just keep putting me on "the loop". I don't need a new card, I don't need help within existing account I'm literally just trying to confirm an appointment that I made the other day ONLINE (like this recording keeps trying to push me to do) for tomorrow. The message said that someone would call and confirm and here I am 3 days later with no call and time taken out of my work day for tomorrow. It's nice to know that they could not care less about my business."

"I always make sure I deal with Sandra. Something about having a banker who you can identify with. I am better off with someone who knows my name and I know theirs."

"Nastiest bank employees there. If I could give it zero stars I would. Had an appointment at 2:00pm and she was annoyed that she had to help me. Do not bank here!"

"Mr. Collins is a great man. He helped me with great service. And his manager, sadly didn’t get the name, was wonderful and cheerful as well. Made my experience and day"