Greater Chautauqua FCU

"Recently my brother had an unfavorable experience at Greater Chautauqua FCU. The staff was unprofessional and made unfounded accusations about his wife’s character, which was both surprising and unacceptable. Given the many banking options available in our area, I strongly recommend considering other institutions for better service and professionalism."

"It appears this company’s policy is not to reply to their Google maps reviews. This is somewhat disappointing because the rest of your customers or candidates don’t know what is true and what is not. I would suggest changing your policy so that you could at least appear to be responding to these reviews. Some businesses are very vague with their responses, and at least the reviewer can understand that there was some sort of communication given. There’s no need to get over-involved on your response, no one needs to know someone else’s business, and therefore a response such as, “We apologize that you had a bad experience with us, please come in or speak to us at phone #… or email us at … “ Just an idea. Otherwise the low stars will bring your business down without a fight."

"Today I was made aware of an incident that happened that was unpleasant and unnecessary. It involved a close friend that had been given permission to deposit checks owed to close friends into their account at this bank while they are in Mexico. When at teller, being forthcoming , it was explained what was being done: depositing only the checks into their accounts since our close friends in Mexico will not be back for a few months. The teller felt inspired to falsely charge that what was being done was a Federal offense by assuming that the business being conducted did not have the permission of the account holder. While trying to diplomatically explain the situation, 3 clerks surrounded the friend making a bigger production of what this was leaving her completely embarrassed in front of other customers and staff in the bank. Ultimately they kept the checks refusing to deposit until the account holder made contact with them. The friends from Mexico made countless calls to the bank to give the permission once that was explained, but the bank did not answer the phone which drew this painful experience out. I want to clarify that the issue at hand is not about the safeguards this bank has in place. Protecting their clients from fraud is a great thing. What is at issue here is: 1) What fraud is being committed when you are only depositing checks with the account holders name on them into their accounts? 2) Why can't you simply explain that it is your policy to have the account holder to make contact with the bank and request what needs to be done? 3) Why do you need to have 3 tellers make a large production to explain this, while accusing her that she was committing fraud? The kind lady that brought the checks in to be deposited was doing this for friends in Mexico out of the kindness of her heart. She volunteered to do this when asked, thinking she was helping our friends in Mexico. Imagine what it must feel like to go from a sense of helping friends to being accused of Fraud. The conclusion here is our friends in Mexico were able to make contact with the bank and have the checks deposited. Ultimately this was done through a 3 way call by the persistence of the kind lady and with the friends in Mexico, adding more unpleasant and unnecessary production to an already unfortunate situation. I want to end this review with these thoughts: 1) Imagine what it must feel like to go from a sense of helping friends to being accused of Fraud. 2) How different this could have been if the effort put forth to fully understand what was being done had happened instead of accusations of fraud were assumed. Shame on you Greater Chautauqua FCU for misunderstanding the situation and greatly mishandling a kind deed."

"I love This Bank I Would Never Wann Leave You Guys Are The Best People To Bank wit It I Appreciate It Everyday Thank You !!!! 5Starrrrrr⭐️⭐️⭐️⭐️⭐️"

"Best bank ever, thank you Alex for making my loan experience pleasant and fast. Took just a couple days, I can't say enough about my experience with this bank!"