Prime Storage

200 Mount Pleasant Avenue, Newark, NJ 07104

"I just had a fire I booked a storage rental for the last of what I could salvage from my 3 family home. I arrived to be told by Shawn that my rental was not ready today -Saturday and to come back Monday. I have no house anymore where did he want me to leave my belongings. He offered a larger unit for a larger price I told him I do not have that many things. He offered a storage for half the size for 30.00 less. I told him I would rebook on the site I use. I went to a friend's house and rebooted the storage this time a different special for 105 for half the size of the other one. I drive back to be told that he could not give me the new rental because I declined the rental that was not ready. I told him I didn't decline it rather your company had it listed and I booked it and you still have other people's stuff inside it if you move their stuff out I will happily put mines in. This is false advertising it's not available. He told me I can not do a rental with the company. I have been using this storage facility since 2012. Shawn the manager was unhelpful and I'm filing charges with the better business bureau. Since they have been taken over by a new company I definitely do not recommend this place or Shawn. I would use 20 Mill St storage."

"My name is Audrey, and I am a client of Prime Storage at 200 Mount pleasant Avenue in Newark New Jersey. This is a new storage facility for the owners, it used to be called Storage Blue. The staff there is exceptional, today I was there wanting to exchange some storage buckets in my unit. I was desperately looking for a male worker or a male client to help me build a heavy load. Out of nowhere came the most helpful young lady she volunteered to be of assistance, her name was Rosa H. She is so very kind, she went above and beyond, why do I say that? The elevator going up to the floor I needed was out. Rosa voluntarily went and got a roll cart and loaded my canisters, which was as heavy as a grown man, onto it and took it up a side ramp. I asked could I walk up the stairs to my unit, again she accompanied me. She assisted me in bringing down two canisters and a few other things. She was both pleasant and patient. Please don't get me wrong!!! This wonderful general manager was NOT REQUIRED to do any of this, she did it out of the kindness of her heart as a favor to me. There's another general manager there named Ms. Zee H. She has literally sent me away from Prime storage crying tears of happiness. I desperately needed a second unit, she conveniently gave me one four doors away from my original unit. I didn't bring a second lock for the unit with me and she kindly provided it. She patiently answered all of my questions, and make sure the i's was dotted and the t's were all crossed. I offered to buy these ladies lunch and they would not hear of it!! They're only reply was we want you to be comfortable and we will do whatever is necessary. Lastly there's a young lady there my daughter's age by the name of Genesis C. Such a soft-spoken kind young lady. Hard-working, multitasking, but always polite. I want it known that many things at this storage facility is being worked on to bring it up to par. However it is not these ladies faults!!! They are doing a fantastic job customer service wise and this is the best they can do in the situation they have been put in. These beautiful ladies deserve respect, but their respect for the client demands that it be returned in kind. I want to say a heartfelt thank you to Ms. Rosa, Ms. Zee and Ms. Genesis. You made me feel like I was your real grandmother by showing me so much honor! A a quality that's disappearing on the Earth!! THANK YOU"

"Rose is a great manager and worker gets the job done helps with a great customer service. Genesis is a great worker and leader welling to go the extra mile to get the situation handled. Thanks for ya help very appreciated."

"I can't begin to say how wonderful and positive an experience I always have with Rosa and Genesis of Prime Blue, Newark. They are both always courtesy, thoughtful, accommodating and very professional to myself and for what I have seen to other patrons of Prime Blue. They are both invaluable team members and the the reason why I decided to stay and not leave when the the transition from Storage Blue to Prime Blue became finalized. They are both incredible assets to the the Prime Blue organization to which I hope the the organization recognizes their day to day beneficial contributions. I would say if your looking for a facility to house your belongings look no further than Prime Blue, Newark for your storing needs and the incredible staff who will be able assist you."

"I had a unit or should I say different units during the time I used this place. I loved it. They're very easy to work with and extremely helpful. Yes the manager is extremely nice and a total angel. Even my. cats loved her when I brought them there."