United States Postal Service

"Andrea was very helpful with my kids passport application. She took her time to explain everything we needed and made it an easy process. Thank you."

"Update: July 2024. At the door at 9:15 am, 45 minutes after opening to drop off packages. Doors are locked! No employees in sight. Anybody know a good number to initiate an official complaint against persistent violations at this branch? Update: 1 year later (May 2024). Weathered significant traffic due to rain and construction to drop off packages at this location. Was at the door at 8:45am. It opens at 8:30 am. Employee had the doors locked. "Computers are down. Come back at 9 am". In the meantime, they are yacking on the phone inside. Is this supposed to be legal? Is there a supervisor who can fire and replace these people please? May 2023: Zero stars. Worst customer service. Rude. Mocking and laughing at customers. This office used to have competent employees until about two years ago, when they hired two new people. Since then, they can't move a finger to do anything. Cannot be bothered to do anything, every single mailing is a huge favor from those people. Should be happy they have a stable job and income, and someone hired them, because if this were not a Government owned entity, they would be out on the street, given lack of any skillset. Simply disgusting!"

"The employee I encountered here at USPS Englewood Cliffs was INCREDIBLY RUDE, VULGAR AND ABSOLUTELY DISRESPECTFUL. Her attitude made me feel unwelcome and frustrated! I was here on 3/7/24 (around 10am) and it's absolutely unacceptable to be treated this way, especially when I'm just trying to send a package. Oh and not to mention that as soon as you walk in all you hear is loud rap/ghetto music playing. And that’s if you get lucky that they follow their operational hours cause they take breaks/close shop whenever they decide to do so! I'll definitely be taking my business elsewhere in the future"

"The quality of service has been free falling since the departure and/or retirement of the previous employees in the last couple of years. The biggest issue is the current staff not keeping and honoring the service/business hours and on regular basis will close earlier than the service posted service hours (5:00 PM on weekdays or 1:00 PM on Saturdays). We and many of our neighbors and friends have similar experiences and we hope this issue can be resolved so the service will be accessible to the customers/taxpayers as it is supposed to."