Bank of America (with Drive-thru ATM)

"I have always experienced a professional and positive business attitude with this branch. Melody, Megan, and Sarah and the other staff and management are always willing to help and assist with any questions you may have."

"The ATMs are always absolutely covered with spider webs and spiders. How often do you maintain these? As a bank teller who's loaded their own ATM, this is unacceptable."

"If I could give this branch a zero, I would. Horrible experience with Abigail. After notarizing one document she told us we had to go somewhere else and pay to have our documents notarized. The branch was not busy and we had a half hour appointment. She gave us 10 minutes and she spent half that time asking for help from her supervisor because she had no idea how to notarize."

"I’m surprised at the low rating, because I’ve never had a bad experience at this location. Everyone is always very friendly, & extremely helpful. They answer any questions I may have, & generally make the process as fast & hassle free as possible."

"Hi, Stopped into your Depew (Broadway) branch today 1/17/2019 to have a Teller break a $100 bill that I received from your Outdoor ATM a few days ago. Haven’t used your ATM in awhile and found that on larger requests for money, it now issues $100 bills where before it was $50. Found this odd as there are establishments that would prefer to not break $100’s but do break $50’s. So I asked the Teller if she would break the $100 while presenting my Merrill Lynch Bank Card and asked her politely “When did they switch the ATM’s and software to Issue $100 Bills. My request was met with silence as she pushed 5-20’s toward me. So I politely said again “the machine used to issue 50’s & 20’s, when did they change it ?” , to which she replied “ I don’t know, I wasn’t in the Board Room when they made that decision” Really, Just what I need to hear from a Bank Teller. I again politely said “ Thanks for that sarcasm” and left. I rarely stop into banks as for the most part I have no need to anymore but when I do I don’t think it’s too much to ask for a little salesmanship from the Teller. She could have deflected the question easily enough but chose to represent BOA in this manner - totally unprofessional IMO. Just wondering how many others are treated to this form of contact when they have the misfortune of her attention ?"