KeyBank

"Just left this branch on Seneca Street. Excellent service as always by bank teller Kim Marie. SPECIAL thanks to personal bankers Lisa Striecher and lady in cubicle next to hers whose name I did not get. Shame on me. Both helpful in figuring out value of my FICA account. This information will help me and wife plan future financial moves. Again: thanks, ladies, for great service."

"I would like to thank Lisa Streicher who works at this branch for being kind, understanding at extraordinarily professional when helping me handle fraud that occurred on my account. She was able to successfully facilitate the process and follow up with me until the money was back in my account. Apparently this is not an easy task, but Lisa handled this with exceptional competence and grace."

"Most predatory fees. Lowest interest rate. Mediocre customer service. Their app is always broken, extremely time consuming and most often you have to go to a brick and morter to unlock their services. Have to type in social security multiple times to unlock which means they dont really grasp cyber security very well. An app as poorly designed as this has to be a massive security risk. Worst financial institution I've ever heard of."

"They've definitely improved since taking over the local First Niagara. The lobby actually looks nice and they've cleaned up. Tellers are friendly. Nice service."

"We have always received excellent service from your employees. However, the man who sweeps your parking lot at night needs to be taught ATM etiquette. We pulled up to make a cash deposit and he decided he needed to sweep right next to our car and stare in the window at us. Then he proceeded to walk around to the back of the car still staring at us. It's creepy and does not make me feel secure in making a deposit at the ATM."