Citizens,

1722 Walden Avenue, Cheektowaga, NY 14225

"Got a home loan from a local store front. As soon as loan dispersed issues with overdraft fees, having to maintain a checking account, or when calling customer support, the agent has no impact on any issue or makes it worse. Somehow they can take away paper billing mysteriously with a person who signed a letter from out of town. Avoid. If you deal with these people you will probably live to regret it and have to switch banks. Totally non personalized chain bank."

"Brittany has no idea what she’s doing. We sat there for over half an hour trying to apply for a student loan.. when she realized they don’t offer loans for 2 year programs…"

"Customer service at this branch is notably worse than other Citizens Bank branches. There is never more than one teller working at the counter, even if the line is long. On top of this they will be juggling the drive thru customers as well so this makes even deposits take a minimum of 15 minutes. Additionally they are incredibly stingy on the most things. They will not give any coin rolls to you if you have a business account for some reason. They will also refuse to offer you any change or exchange of bills unless you provide them your card. This is highly inconvenient and even happened to me after I made deposits at the counter. The conveniences of this bank are not outweighing the downsides any longer."

"I have been a account holder here for quite some time now. I rarely go inside to do business, I mainly just use the ATM. The few times I have had to go inside, the customer service was very good. I like this branch mostly because of the location."

"If you need to have something done besides a reg. Teller.. go somewhere else LONG wait smh"