M&T Bank

"If I could give Zero stars, I would. I don’t have an issue with M&T as a whole, just this specific branch. I went in yesterday to withdrawal money from my savings account. The teller, refused to give me my money because she said, since I didn’t have anything specific planned with the amount I requested to withdrawal, it was suspicious. I then told her that I planned on paying some bills and she replied with that’s not a good enough reason. I do utilize online banking often and the only time I go to a teller is when I have to withdrawal a large-ish amount of money. I was only requesting to take out $3600. She also told me that it’s “weird” because I barely use my savings account and “all of a sudden you want to take out over 3K” I pulled out my phone and proceeded to show her that I have other accounts with different banks bc M&T is not the only bank that I bank with and also a safe at home. She then told me that it’s weird because “M&T is the safest place to keep your money” ..Well obviously not because you’re refusing me to access my OWN hard working money. I think the only suspicious thing going on is her actions and why she went so hard at shaming me. I will be withdrawing all of my money and taking my business elsewhere. Side note: I normally do all my banking with the branch at Clinton & Bailey. No one has ever given me an issue there. I went there afterwards and they completed my transaction with no problem. THAT bank I give my 5 stars to."

"Excellent service! Always satisfied with experiences there. Sarah and Taylor are courteous and professional."

"Stay far far away from this location. Sarah Nicholson is the branch manager, she is currently under investigation with the FDIC."

"Dealt with a young lady ( Meagan Dybalski) over getting a certified check, transfer funds and she was extremely polite, helpful and even recommended ordering checks. Took all my issues resolved the problem and even went the extra yard by a follow up phone. I received 5-STAR SERVICE."