M&T Bank

"If I could give 0 stars or negative stars I would. Never in my 60 years of banking have I dealt with such incompetence. Peoples United Bank was outstanding in every way. With M & T it is nothing but nightmare after nightmare. Too bad Peoples did not buy M & T. A lot could have been learned by M & T. You all need to go back to the drawing board. Total fiasco. You have no confidence in your customer base. And your google rating speaks for itself. We should be charging YOU fees! UPDATE: AND IT ONLY GETS WORSE! The app SUCKS. Tellers do not know how to do the simplest things! I HATE M & T BANK. You put the bah humbug in my holiday for sure. Worst banking system ever and I am 65!!!! NEGATIVE STARS."

"Sometime in the last 2 months I opened a new account with M&T Bank (and I specify sometime as a range because they have handed me several different dates throughout this.) On the 14th of December 2022, My fiancée Christina Venegas sent me $28 through zelle so we could attempt to use my new account to pay a bill. When I attempted to pay the bill I began getting error notices. I attempted to charge the card elsewhere and continued to get error notices. It was then I attempted to Zelle the money back to my fiancée's account and was told I could not do that. Immediately, I began attempting to contact the bank about the issue. One agent said my card was valid and there was no reason I could not use my account. Confused about the error, she sent me to another agent who told me, there was a hold on my account over paperwork. They sent me to another agent who said no, your account is being investigated for fraud. They sent me to their fraud department, who told me they could not do anything and would need to visit my local branch in person to get my funds and fix my account. I have no transportation so I attempted to reach out to M&T through email, it took a couple days for them to respond, when they did all they told me was to go into a branch location, have THEM call the number on the hold and they can fix everything. On the 18th of December 2022, I went to the M&T bank location at: 776 E 25th St, Baltimore, MD 21218, with my ID, fiancée and children. We were taken into a back office with a special banker, Sharon Hill. Sharon claimed she could see no hold or issue with the account. After attempting to get her to understand what the emails and ALL THE AGENTS before her said, we finally just tried to have them release the funds from the account so we could stop doing business with them. Sharon had me fill out a withdrawal slip and disappeared out of the room. When she returned, all she had was a business card with a phone number on it and told us if we ever want our money or to use the account, WE would have to call the number and have them fix it. When we called the number we were told a location/banker needs to call them and they could not help us. Not wanting to waste anymore time with people who obviously have mine and my families best interest last, I decided to see how to file against the establishment, and here I am. Any assistance is much appreciated as I have exhausted ALL feasible options with this institution and just want my money so I can warn EVERYONE and ANYONE to NEVER use M&T Bank. (To clarify, this is not the first time we have had issues with this apparently corrupt institution withholding our funds from our household. In November, there was an issue with using the $2,000 check that had been deposited into my fiancée's account and consequently costed us a $100 late fee on our rent for their refusal to disburse our funds then.)"

"I wish that I could give this place a higher rating, but I have been rather disgruntled by them (and M &T itself). I went to request a new bank card on July 3rd and while I was promised that it would arrive within five to ten business days (which means that I should have received it no later than the 19th), I am still waiting for it. I am really upset and disgusted by their shoddy customer service and am even contemplating changing banks."

"I recently moved to the west coast. I have had to call multiple times to change my address which never seems to happen. I now need to wait an additional 15 days to request additional documentation for my account because my account address wasn't updated as originally requested the first time I called four months ago. I also have to deal with fraud alerts because I moved and have to deal with being locked out of my account. This bank is a joke. I will be taking all of my banking needs to a bank who actually do their job the first time, not the fifth time I have to call. If I could give zero stars, I would give zero!!"