KeyBank 306 West Ferry Street, Buffalo, NY 14213

"Needed to talk to a worker at their office desk and it was 3 workers but nobody helped me I waited 20 minutes it was very unbusy"

"Super great staff. The security guard is really considerate to everyone, every day. And the people in the cubicles were both upbeat and motivational when I came in for help, which is what I didn’t know I needed."

"Customer Service at the KeyBank location is evident every time I arrived. Mrs. Stevenson and her staff greet the customers like family, very warm and welcoming. The staff at this location is always knowledgeable, and efficient I never had to wait long for service. This location gets it "Right". Robert Chapman"

"Great team! I messed up my own deposits twice; it took just a few minutes on the phone with the brach to learn how to do CAD vs. USD deposits by mail. They fixed everything and even sent a deposit slip to my home in a letter. Can't recall the names, just trust that the message will get to the ladies in the branch. A big thank you from a loyal customer!"

"I open an account 07/26/2017. I didn't receive my bank card till 08/08/2017. I called Key Bank costumer service and inform that I didn't receive my bank card. A lady on customer service verify my address and told me that you have wrong address here. Key Bank can't send your bank card to your new address. Key Bank send your bank card to Key Bank Branch 306 W Ferry st, Buffalo, NY 14213. You will get a call from branch after they receipt your card. After two days, a lady from Key Bank Branch 306 W Ferry st, Buffalo, NY 14213 call me and inform me that she has my card. I can go to Branch and pick it up. When I reached Key Bank Branch a lady who called already open my letter and told me Key Bank is closing your account because you try to do fraudulent activities on your account. I ask them what fraudulent activities I did on my account before I receive my bank card? She told I can't explain it. We are closing your account. Even I talk to manager and assistant manager Rosa May they also can't explain when and what I tried to do fraudulent activities? Key Bank is closing my account for that they are charging me $25. All staff in this bank try to do fraudulent activities through customer account and blame it to customers. No Key Bank employee is explaining me about my fraudulent activities but Key Bank closing my account. Key Bank didn't want to return my $350. Key Bank is thief and fraudulent bank I ever have business with. I never recommend my friends and family to open an account in key Bank."