Hartsdale Pet Cemetery

"After a very tough day of losing our beloved dog we were beyond blessed to have used the services of the Hartsdale Pet Cemetery & Cremation. Carlos & the crew of working men were INCREDIBLE!! From the moment we called to inquire, stepped foot on the property & up until the minute we left we felt nothing but love, support & top notch care for our beloved Brutus. Thank you all so much for a memorable experience & giving us some amazing last moments with our beautiful dog. I can’t recommend the services here enough. 5+ Stars! From Brutus in doggie heaven & the Frascati Family THANK YOU!"

"PLEASE DONT GO HERE…read my complete review in which i respond to their response and their response for further background/understanding.The area is beautiful and the staff were nice but you have one time to properly send off your loved ones…i drove two hours out my way because i wanted to do same day cremation and be present for the cremation so i could be sure im actually getting my pet back… I made all this clear and I was told it was fine I’d have to wait a little bit so they can help someone else so id be given the appropriate amount of time for my accommodations which was not an issue at all. I waited two hours and at this point im sitting in the office only for a box to be placed on the desk and they say you’re all set.This is for my best friend of 16 years. The heartbreak that ran through me only to be met with a sorry. There’s no apology that will give me that moment back. For that reason despite kindness I can’t recommend this location because no one should have to go through that when already grieving a pet. I will add rebuttal for the response that was beyond insensitive and untrue.i disclosed to the man i was with who placed ferbay(my dog) in the room for me to have alone time that I would like to be present for the cremation …he asked me if i wanted to be present for ferbays cremation i stated “yes, i would like to be there.” From what i understoood at the time this is the same Individual who cremated my pet. He stated my pet would remain refrigerated until it was time for us to cremate her.I was present during my appointment slot. I was early but lost on the property because there are no clear signs for the cemetery and the signal is not the best on the property. I was in the office 1245 instead of 1230 .After having alone time with my pet They requested i go get lunch at the plaza nearby so they could help the next person rather than them finishing my service and i can come back to be present for my ferbays cremation. Which i was understanding of after confirming my requests for my pet was being upheld.That same employee literally walked to show me how to follow the pathway behind the church to find the plaza.I only sat in my car after I came back from the plaza and returned to the office in which the blond woman at the desk informed me the person who would assist with the cremation was currently burying someone else’s pet on the property and told me to come back in another 45 mins/ 1 hr. During that time i sat in my car to let that time pass until i returned to the office again.When i came back again I sat in the office waiting to cremate my pet.Not once during either of the times of me being in that office did any of the employees mention my pet being cremated. Please read the reply and realize you should maybe consider another location prior to considering this one because obviously something is wrong here. I don’t like to make things about race but i will say several others requests were respected and individuals were treated more delicately while i paid the same money and my requests were not . I would’ve come back another day to have that time with my dog if time was actually an issue here but there seems to be a deeper problem.I just went here because i wanted to properly spend the final moments with my pet which was botched at this location. Also the only time anyone came to my car was to try to smooth things over after i was hysterically crying that my pet was cremated without my knowledge while im physically on the property and sitting in their office. Prior to that the only reason anyone came to my car was to compliment it because it’s a sports car and I’m a girl whose tiny and “mild mannered” so it’s surprising to see me in my car. Please consider other locations because i can understand a mistake but rather than just apologizing and accepting a mistake was made to lie and respond with a lie when i was robbed of the only time id be able to grieve my best friend pleaseeee consider somewhere else and you guys should be ashamed of yourselves"

"As hard and difficult this time has been, my family and I are really glad to have chosen Hartsdale Pet Cemetery as the final resting place for my loyal friend SoCo. I would like to start thanking Eddie and his uncle Leonard for their empathy, patience, and caring attitude when I went there gloomed and sad to help me with the pre-need planning (cost, options, explaining the why of each item/cost) and to choose the perfect plot for my SoCo. Trevor, who on that stormy snowy Saturday in February, he took the time to walked me over the available spots. Never rushing always smiling and keeping conversations fun and light (respectfully) to keep at least for a short time away from the real dark reason I was there. And there it was, the perfect place for SoCo, just as she liked it: on a hill overlooking the cemetery, under the shades of 2 big trees. Brian was super helpful and very delicate in working and making suggestion for SoCo’s monument. Me, had the idea to express my love/sadness on her stone as if it was a book (you can assess that by how long this review is) but he was great in making me hit reality and making the perfect suggestion: keep it simple and different, and this line is different I think you should keep it. He made me see things that I couldn’t by the pain caused by the loss of my traveling partner. Patrick (also received my SoCo when I dropped her of) and the other gentleman (please forgive me I didn’t ask your name) that help him with the interment of my SoCo. From the handling of her Casket to the carry out to her plot, and the interment, to placing the roses on her grave that we brought. Saskia, who was so nice the first time I called there for information. She was very sweet and sensitive, providing me information over the phone, nothing shady like other places they don’t want to disclose information so easily or unless you are present, and quickly emailing the same for me to digest. Thank you for coordinating with Rippowam Animal Hospital, the receiving of SoCo that awful morning, without having me to be on the phone taking me away from SoCo’s last minutes. Thank you to the Hispanic gentleman who I never asked his name, who graciously showed me where I could park as it was not easy to figure out. This was the best indication that I was at the right place. Lastly, thank you for keeping her as natural as possible like you promised. She looked beautiful! and peaceful. Her casket was very nice/elegant and how you laid her inside of it was as if I did it myself. Thank you for thanking care of my girl."

"It is a somber experience walking between these headstones marking the final resting places of many faithful friends. We saw dogs, cats, lizards, birds, ferrets, and even a tiger. Many touching memorials."

"Made one of the hardest times one of the easiest times. Many thanks to Ed and everyone at Hartsdale Pet Cemetery who make this special place so beautiful and warm. The pain does get easier and the comfort of knowing our pet is in one of the best resting grounds in the world is a big part of it. Thank you all so much. I strongly encourage anyone reading this review to go to/call Hartsdale, get information, and see for yourself why it is so special. - David and Darren"