five star vanlines

"WARNING: DO NOT USE THIS MOVING COMPANY! Here is the detailed email I sent to Best Interstate explaining my TERRIBLE experience with them and they did absolutely nothing to remedy the situation. Tequela, I don’t think there has been a full appreciation of how terrible my experience with your company has been and I feel my calm approach to all of the poor experiences I have had has jaded your view (and your companies view) of my situation. 1) Poor Communication: When I booked your service, you could only provide me with a 1-week window for when the movers were coming but told me you would proactively notify/call me then the dates for arrival were finalized. This never happened. I had to call you every day as the window for arrival narrowed until finally (from me having to call you), I was informed you would be coming the next day! 2) Shady Business Practices: When the movers were moving out my things, they wanted me to sign blank contracts that were going to be filled in after the fact. There is no scenario on Earth where anyone should do this, and I refused. This led to the movers threating to walk out and not move my items. They actually physically exited my apartment and started to pack up the truck, all because I wouldn’t sign a BLANK CONTRACT!!!!! I eventually had to talk them back and gave into signing the contract because you gave me no other choice. 3) Damaging my property: Upon moving my belongings, they broke a lamp outside my door and tried to hide/fix it using PAPER CLIPS! I can’t even make this stuff up. Below are pictures. The only reason I didn’t bring this up before is because the landlord of the building decided not to charge me. Your movers lucked out. 4) Poor Communication: When my items were being transported to my end destination, I was told the movers were going to arrive on Tuesday, April 22nd. I had prepared my building manager for this date and made my own work preparations. But on Saturday, April 20th at 3pm, I get a call saying the movers will be arriving the next day, EASTER SUNDAY (April 21st). So instead of spending time with my family, I was waiting for the movers to come. And in true fashion, they were late for the time range they provided. 5) Damage my property: Once my boxes were unloaded, the condition of the boxes were in rough shape to say the least. The boxes looked so bad, they probably would have arrived in better condition in the back of a broken down, open-aired, flatbed, pick-up truck. Additionally, the movers stained the back of my couch as well. See pictures below. 6) Damage my property: Due to the truly terrible way my items were handled, my 42” LG Smart TV was broken. See pictures. 7) Lost my items: And lastly, and worst of all, you lost my one-of-a-kind painting that I PAID YOU EXTRA to box up. You have treated this with a lackluster approach and presented me with a ridiculous “option” that doesn’t even cover the expenses already paid to move the item. WHICH YOU LOST! We are officially at the 20-day mark from my move. I have had to spend the time to reach out to you, instead of you reaching out to me. I have basically had to call you every other day (that’s 10 calls) to get any sort of update. Between the poor communication, shady business practices, miscoordination of times, condition of my furniture and items, and losing a very expensive item for which you have offered nothing, I have had it. I have let all of this slide because all I wanted was my painting back and I could have just moved on. But now you are slapping me in the face with what you are presenting and I feel personally offended. Above is a laundry list of egregious actions which if only one of these things happened a customer would be upset, and I have SEVEN."