Heart Moving Manhattan NYC 305 East 105th Street, Manhattan, New York 10029

"I planned to give a 5 but later I am not happy with the way I was treated. 1. When discussing the moving date, the sales didn't talk about time with me. I was occupied with too many things so I got the impression that I had told them the time. The sales never asked me to confirm the time. Only on the day before the moving day I was told that they would move in the morning. But both elevators for the move-out and move-in buildings were reserved in the afternoon. That made the moving take much longer than expected because we had to share the elevators with other movers. 2. The moving process was fine. They did a good job and helped me get rid of the very heavy furniture I no longer needed. 3. When moving into the new apartment, they were in a hurry to leave. While I understood it, I was not happy that they left almost immediately without helping assembling all my furniture and placing them at the place I wanted, after they got their tips and recorded the feedback video. I have to wait until my friend have time to help me. 4. They didn't let me check the moving truck before leaving. I trusted them, and I was really exhausted with moving afterward. But after that I found that I couldn't find a box of my shoes, which is worth about $200. I called them but the only thing they said was "They didn't find anything on the truck". Overall, they did the moving pretty efficiently. But according to my personal experience, I won't give them a high score."

"I recently used Heart Moving for my move on May 29, and I couldn't be happier with their service. From start to finish, they were incredibly attentive, ensuring that all my belongings were handled with the utmost care. The communication throughout the entire process was clear and effective, making the move stress-free and efficient. A special shout-out to Jane and the crew (Librado, Chino and Daniel) for their outstanding attention to detail and professionalism. They were punctual, polite, and went above and beyond to make sure everything was packed and transported safely. Their dedication and hard work truly made a difference. I highly recommend Heart Moving for anyone in need of a reliable and top-notch moving company. I will definitely use their services again for any future moves!"

"I’ve used Heart Moving twice and both times I couldn’t have asked for a better experience! Scheduling and communicating with the office was super easy. My moving team was friendly and efficient. Heart Moving made my moves stress and hassle-free! Thank you will definitely be using again!"

"Look no further, this is undoubtedly the BEST moving company in NYC! I could go on for pages but my experience will speak for itself: I recently had the pleasure of using Heart Moving for a full packing service, and I can confidently say it was the best moving experience I've ever had. From start to finish, the entire process was handled with such great care and professionalism that it exceeded all my expectations. Heart Moving packed my entire studio/1-bedroom apartment in an astonishingly swift 1 hour. They didn't cut any corners either; every item was meticulously wrapped and packed, ensuring everything was secure and protected. The efficiency and precision of the team were truly impressive, and they managed to get the whole job done in just 2.5 hours! A special shoutout goes to Ana, who was incredibly kind and empathetic throughout the whole process. She really took the time to understand my needs and worked with me to meet my budget, which was a huge relief. Ana's dedication to customer service made a significant difference, and her genuine care and understanding set Heart Moving apart from other big moving companies I've dealt with in the past. One of the standout moments was when one of the guys noticed my dresser had an unfinished backboard. He not only finished adding it for me but also ensured all of my self-built furniture was more secure than it had ever been before. This extra effort demonstrated their commitment to going above and beyond for their customers. One thing that added to my overall peace of mind was how easy and transparent the pricing process was. All I had to do was send a video of everything I needed to move, and the price they quoted me at the beginning was the final price. There were no unexpected additional costs on the day of the move, which is a huge part of how other movers often get you. This transparency and honesty were incredibly refreshing. It's clear that the folks at Heart Moving genuinely care about their customers and strive to provide the best possible service. They handled my belongings with the utmost respect and care, and their attention to detail was evident in every aspect of the move. I couldn't be happier with the service I received, and I highly recommend Heart Moving to anyone in need of a reliable, caring, and efficient moving company."

"Excellent service, both the movers, and the planning for the move. Ana is excellent at what she does, and is more than willing to help and come to a solution. Very accommodating and fair pricing, especially for stellar service. Movers were fast, kind, and efficient. They made sure that all of my furniture was wrapped and protected, and did so efficiently. Very kind team! Would definitely use them again in another move. Moved from New York>PA to another location in PA, great service. (:"