SecureSpace Self Storage Elmsford

"The space is excellent and very clean. The staff was very helpful and intent on making the experience as painless as possible. One of the staff members — Chris — especially stood out as being very friendly and knowledgeable. The process could not have been any easier."

"BUYER BEWARE. Others are having similar experiences to mine, scroll down and see amended reviews. After 4 months of renting a 10' x 10' storage unit, I received a 30 day notice that my rental rate would go from $189 to $255- a 35% increase!!! I went in and told them that I wasn't okay with that big a jump. An employee told me that new customers are getting the same size unit for $210. They encouraged me to negotiate rather than leave. I offered to go up to $210. They counter-offered $241 (a 28% increase). I said that was still too much. They said they'd get back to me but no one did. Then a manager took my card off autopay (trying to be helpful) while I wait for a district manager to get back to me about my $210 offer. Now I'm receiving late fee notices, and notices threatening that my belongings will be sold for non-payment. Also the place is warm and humid and lights are motion sensitive and there's no sensor over my unit- so if I'm at the back of my unit looking for something, the lights will go out and I'm in pitch dark. This started off seeming like a good business, but it's gone sideways fast. I was told that the increase phenomenon was what I get for not paying for a full year up front, but that's not something I can afford to do. I've used other storage unit companies for many, many years and have never experienced such a staggering increase and then lack of communication. The reason they have so many good reviews is that the young people working there are super nice and then ask you to write them a good review. I did it early on, too!"

"I was able to rent a unit online in under 20 minutes! It was very easy to set up and the facility was nice. Chris welcomed us and helped make sure everything with our account went well. He was very sweet and even gave us some water! Thank you so much for everything Chris. I would recommend this building to anyone looking to rent a unit quickly and efficiently."

"Chris made our experience fast, smooth, and efficient! Even with his hands full on a busy day he made sure every single person was taken care of. Would choose this place over anywhere else just because of the amazing service you never find anymore."

"Big thanks to Eric for making the entire process easy. He made everything very clear on how things work, and as a first-time storage renter, I had a lot of questions. I came in on a Friday and rented a unit two days after. The place is new and well-maintained. Overall, it's a reliable place to store items, coupled with a very helpful representative."