excelcarriersnj.com

"This is a review from over a year ago Btw. Never Ever use Excel Carriers from Elmwood Park. The owner / sales man quoted us one the on the phone, gave us a sweet sales pitch. Bad enough they gave us an arrive time of 2-4 pm with no communication ( I called them all day from 345 pm on finally reaching Michael who told me a truck was on its way) but they didn’t show till 6pm, were done loading the truck and left Mahwah at 740 pm got to Clifton at 9 pm. After the walk through , which I heard the guys say “ I’m not looking forward to this “ the foreman, demanded close to $800.00 in cash or they wouldn’t unload my stuff. For the next 10 minutes we debated the contract and then I called the police after he started yelling at me. Ended up paying them $650.00 for them to unload the stuff to the driveway. They left at 1030 pm There is more to this story as I spoke with someone named David too. Bottom line is I was quoted 370.00 for 2 hours labor and one hour travel, but seems as the travel is for their travel home after the job and they also charge a fee for Carrying more than 75 feet and climbing stairs. Yet even with all that they didn’t bring anything inside and they left 30 minutes before , so do I get a 30 minute discount ????"

"This company is a total FRAUD. I put the order with them and they sent another company to do the job. Once they had all my stuff in the truck, they raised the price exponentially. Instead of charging 375 they said its 1400. I had to call the cops when we reached destination. They broke our 2 TV and Bed. around $2000+ loss plus the fee, plus hassle of calling cops. I recorded everything and will be suing them in court for the damages. I have all the proof. They said they only want cash and got it so can't be traced back to them - but I called cops again a second time and both luxury relocation and Excel Carriers, 57 midland ave. elmwood park nj 07407, will be sued based on that. got all the evidence I need on tape as well when spoke to their boss. I just want them to lie in court so they can be arrested for a very long time."

"After reading the bad reviews online I was skeptical to use this company but after speaking to Anthony he assured me that I would get good service and I did. They quoted me at a hourly rate which was fair and I felt my move be done in that time. Once the crew arrived we established the start time and they got right to work. My apartment was completely packed and everything was ready to go when they arrived. They moved efficiently and got my move completed within the quoted time (I did have some extra cash on hand just in case but didn't need it). The guys were friendly and treated my things with care. I am giving them 4 stars cause they were a little late (due to a previous job going over) and didn't call to tell me but they arrived before the new time they gave me and once they got to me they were apologetic. My recommendations be completely packed before they arrive they charge by the hour so if you are not packed or if you have difficult items to move and didn't allow for that when quoting then there will be extra charges at the end."

"BEAWARE!!!! I wouldn't even give them a 1 except I wanted to post! I experienced the worst bait and switch in my life! I was quoted $390, and it was $100 hourly for anything above the quote. The only extra service I agreed to was wrapping my couches for "around $40." The movers we great and handled my items with care, but in the end they handed me a bill for $1360!!!!! They state, in their contract "Should There be any Other Services Requested,Additional Costs Will be Applied(Packing Services Or An Increase Of The Listed Inventory)." I NEVER REQUESTED additional boxes at $60 per box for my vacuumed sealed "STORAGE" bags" for my clothes, they just used them. I double bubbled wrapped and shrink wrapped my televisions per Anthony , although he said just "wrapped." So definitely didn't agree to the $75 boxes for those. My quote had 40 pieces listed and when I finally got owner on the phone, to complain about the price. I was told I had to pay more because i had more than my list, and that I filled the truck. I don't care if I filled your truck, because I only had the items I listed. The crazy part was things like my bed was listed as 1 King (with mattresses) on quote. At storage they were telling my that it's counted as 5! They mover actually said, "We don't know that you have a head board and footboard when quoting," even though on quote it says (w/ mattesses). Of course I went over then, as you are counting pieces of what was broken down!!!!! I can go on and on with the amount of unprofessional service they provided when it came to charges and the unbelievable ability for the owner to be on the other end of the phone threatening to take my items to his storage if I didn't pay the price. He "waved" the packing fee for things like 18 rolls of tape they charged me for , EVEN THOUGH HE SAID THAT WAS FREE when he was on the phone quoting me. I still have no idea how he got to the price he did as I never saw the price list of itemized things that was flashed at me after they handed me the original bill. When talking with the owner and the workers trying to settle things, their stories kept changing about where the charges actually came from. I was prepared for some sort of additional prices due to extra hourly rate, but triple the price was unbelievable! I would NEVER recommend this company under any circumstances!"