United States Postal Service

"I had a 9 am passport appointment at the Lincoln Park Post Office, which included their photo service. Upon arrival, the clerk asked if we needed photos and then directed us to Walgreens, claiming their camera was broken. We spent about half an hour getting our photos taken before returning to the post office. Although the clerk was not particularly friendly throughout the process, it didn’t bother me much. However, when the 10 am appointment arrived, the other teller asked if they needed photos and offered to help them, which was surprising since we had just been told the camera was broken. When I questioned the clerk about this, she claimed the postmaster had fixed the camera. I asked why he hadn’t fixed it for us an hour earlier. She first said he wasn’t there. After I asked when the postmaster was supposed to start work in the morning, she then admitted he was there but was busy with the mail. Her inconsistent responses made it very clear that she wasn’t being honest. She then offered to waive the photocopying fee, but this gesture did little to address the dishonesty and poor service. She should be doing her job with honesty, not compensating for her mistakes with state money. This experience reminded me of a Turkish proverb: “A liar’s candle only burns till nightfall.” In summary, I strongly recommend going elsewhere for any passport needs. The service at this post office was untrustworthy and frustrating."

"Never written a review faster in my life, I just left here. So I went to return a pair of shorts to an online store. I had to pay for a package. Ok, makes sense I’ve had to do that before. So now, I had to tape my label onto the package. She says there is tape behind you. Ok, so I start using the tape to put my label on. Then, the other woman in there yells over to me saying I’m messing it up and to stop. I’m like huh? She says I have to pay for the tape. So I’m like oh sorry, I didn’t know that. So I stopped using it. She then finishes taping my label on and then charges me for the entire roll of tape. I go see you serious? The other woman just pointed to the tape behind me, I wouldn’t have used it if I had known I had to pay for a whole roll! The other woman stayed silent this entire exchange then the one ringing me up is just like you used it, you have to buy it. We don’t let you use tape for free. So now I’m stuck with a $4 roll of tape for no reason. I’m sorry but this is ridiculous. I’m never going here again I will go out of my way to another town."

"Everyone is always nice and helpful. I had packages get mixed up and they always called me and followed up when they said they would."

"Poor customer service, wish I would have read the reviews before scheduling a passport appointment. I went there 3 times and still no resolve. Even the Manager was no help, told me to go somewhere else. Zero stars if I could."

"Service is very often unprofessional and obviously the employees do not want to be there whatsoever. The lady "helping" me get a new passport was extremely rude and condescending. I actually ended up leaving without a passport, but I will not be returning to this location. I'd rather make the drive to the town over for a more pleasant experience."