KeyBank 117 West Main Street, Endicott, NY 13760

"The worst Customer Service I have ever seen in a bank. Tell her that works in their name Anthony has the worst attitude and demeanor I’ve ever seen in KeyBank. Was rude to me refused to help me after he told me over the phone that he won push me over to other people to help me. Went to another KeyBank branch told them the situation that I was in at the Endicott branch and they told me that’s not the first time that they heard that. They heard it from several customers of KeyBank. This isn’t my first time dealing with him and his attitude I will be calling KeyBank corporate"

"ATM is in a separate lobby, not open for saftey..300.00 limit withdrawal,,hot in that little lobby,,touch screen needs improvements.."

"Absolute worst customer service. Made the mistake of going in there yesterday....Not normally where I go, but every time I go in there, I end up waiting in line FOREVER, they are ALWAYS under staffed. It's ridiculous. Took almost 30 mins. To get in and get out. NEVER AGAIN will I ever walk into this branch again!!! The teller, the ONLY teller, standing there finishing a task, never once acknowledged that she had 5 people waiting in line...the manager was demanding a task of her, not once did either of them look up and acknowledge the 5 of us, & apologize, or say, "we're sorry, we'll be right with you"... Ridiculous! Wasted 30 mins of my life, I'll never get back."

"I was treated like a criminal for cashing a check there.cause I wasnt a member. I have never been treated so bad at a bank in my life. just cause I couldnt wait for my bank to clear it cause I had to by material for the job i was doing. was asked what the check was for.which is none of there business.i paid you guys the 7.50$for cashing it. was asked to sign a piece of paper for her to look at my writing and the checks writing to make sure they didnt match.please treat people with respect.i will never open a account or even go to the endicott bank again."