Community Bank, N.A.

5821 Bridge Street, East Syracuse, NY 13057

"Joe Annorino, Branch Manager, was very helpful when I opened up a new checking account out of an abundance of caution due to identity theft. He helped explain the checking products, figure out what worked best for me, and then made sure my autopay was set up properly to come out of the new account. All in all, during a stressful and uncertain time, he was supportive and quick to assist me. I've always had pleasant experiences at this branch. Thank you Joe and staff!"

"Despite no one being in the building except employees and it being 2:00 pm on a Thursday, no one could be bothered to notarize some documents. I called about 10 minutes before and someone told me to come in, then the ladies there said go anywhere else. Terrible service. The locations in Watertown and Lowville are fantastic. Syracuse branch is horrible."

"The bank itself and the employees are fine but their drive-through ATM is ALWAYS broken. This wouldn't be a big issue except that they also removed the ATM from the lobby. So you literally cannot get money from this location unless you are there during business hours and go inside and fill out a withdrawal slip. Unacceptable. Either fix the drive-through ATM or put one back in the outer door lobby for after hours withdrawals. It's a bank and you can't get your own money out of it."

"It would be great if you could put a little notification on your online banking website to let people know when you will be performing maintenance on it, instead of leaving everyone wondering why you can't log on. I'm sick of getting my direct deposit at 730am too. When did this change? Used to be no later than 1 or 2 am. I work a 12 hour schedule, it would be nice to pay some bills before I go to work at 3 am. You probably won't have any answers for me anyways because your customer service department never does, so why should I waste my time speaking to someone?"

"Drivethru employees are always gracious and kind. 1 teller inside was ridiculously rude and very unhelpful with setting up my direct deposits for payments. They would've been on time more if everytime i went there it wasnt the same lady disregarding everything I said when i had talked to my bank and to community. I cannot remember her name but hopefully she retired. Doesn't seem like she liked helping anyways."