Empower FCU Headquarters - Not a Branch
1 Member Way, Syracuse, New York 13212
About the Empower FCU Headquarters - Not a Branch
Welcome to Empower FCU Headquarters - Not a Branch, located at 1 Member Way, Syracuse, New York 13212, United States. As a leader in finance, Empower FCU is dedicated to ensuring the safety and security of your personal and account information. Remember, if someone requests sensitive details or your one-time passcode, always verify by hanging up and calling us directly at 800.462.5000. Your security is our top priority, and we're committed to safeguarding your financial well-being.
Serving the central New York community, Empower Credit Union offers a wide range of personal and business banking services, as well as competitive loan options. Our virtual assistant, Emmi, is ready to assist you with all your financial needs, providing quick and convenient support online or over the phone.
Looking to grow your savings? Explore our Empower FCU Share Certificates and take advantage of our exceptional products and services. Becoming a member is easy, and you'll enjoy a host of benefits designed to enhance your financial journey. Before you start, please review the list of required documents to ensure a smooth process.
Empower FCU is here to help you achieve your financial goals with confidence and convenience. Join us today and experience the difference!
1 Member Way, Syracuse, New York 13212, United States
Opening hours of Empower FCU Headquarters - Not a Branch
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Empower FCU Headquarters - Not a Branch
"Had multiple fraud charges from the same company and the bulk of the charges were denied but they decided to give me credit for the smallest amounts? I absolutely hate this bank do not trust them with your money"
"shoutout to a handful of folks here for always making my life easier. Susanne G has taken care of me more times than I can count and continues to be of great service to me and my family, had she not done what she did for me I would have terminated my membership with empower after 15 years. EDIT - they love to hold your money hostage I tried to do an IN PERSON wire at my share branch I’ve been using for 4 YEARS! And the lady on the phone denies it because SHE thinks it’s fraud even though we verified 17 ways to Sunday that it’s us. I’ve been a member here since 2007 and my time is dwindling with empower."
"I’m really tired of driving fifteen minutes to the ATM to have it not accept cash or be out of order. I’ve never had an issue like this with PNC Bank, Bank of America, or M&T. I wanted to like Empower but after a year and a half of having them, I’m dissatisfied. I’ll be using my other financial institution from now on and will be closing my empower accounts. It’s a shame, credit unions claim to care about their community and members. If they want to secure the younger generation, they need to change. We have more options than ever and things like constant app and atm outages and a lack of a card with tap and pay do not appeal to us. Based on other’s reviews, Empower has a member retention issue. And it’s time they start listening to the people who put food on their employees tables. I may not bring a ton of money into Empower but word of mouth is worth thousands and Empower ought to listen to its members concerns. I never felt a number with PNC Bank, BOA, or M&T. At Empower, I don’t feel like a member, I don’t even feel like a number."
"If I could give this bank zero stars I would. I was a customer for years and they used to be great until recently. Their customer service has gone downhill, website was always down for maintenance or just not working, and trying to get a pin number fixed on a card due to fraud is almost impossible. I closed all of my accounts except my car loan. Today really solidified my distrust and dislike for this bank. No one willing goes through a bankruptcy but I had no choice and surrendered my car. I spoke with 3 different people in this process who in turn gave me 3 different answers. After the discharge I called to see how I surrender the vehicle. I was told they would message a different department and someone would contact me in 24 - 48 hrs to set up a time at my convenience to pick up the vehicle. Fast forward to today when 48 hours passed and instead of getting a phone call, a tow truck came to my place of employment and took the vehicle without my knowledge. Needless to say I was on the phone with Empower quickly to find out why no one called and how to get my possessions out of the car. Thankfully I was able to go to the repo place and clean out my car however the rep at Empower did nothing but give a half hearted apology and play the blame game. Again I understand I was giving up the vehicle and that’s not the point. The point is this is the kind of nonsense that this credit union has become. They used to be customer friendly and rarely did I have a problem 10 years ago when I started banking with them. Today I can’t say enough bad things about them and all I can say is that I hope at some point someone higher up starts paying attention the negative reviews. In short I'd like to thank Empower for making an already embarrassing and tough situation even more so by involving my place of employment."
"My Empower credit card stopped working the Friday of Memorial Day weekend. For 4 days I couldn't use it. During this time i got no notification from Empower. no email, no text, no voicemail, no phone call. the whole time i was wondering what was wrong with my card and why it wasn't working. i went into the credit union once they opened which was on a Tuesday because of the holiday. the employee behind the desk in the lobby told me in a blunt and unconcerned manner that there had been a fraud alert on my credit card. He said he would take the block from the fraud alert off my credit card and I could continue to use it. he asked me for my card and i gave it to him. he did something on the computer and handed my card back and said "you can use it now". I told him i didn't think this was the right way to handle the situation and asked to speak to someone in one of the offices. when i went in the person in the office agreed with me that a card with a fraud alert on it should not simply have the fraud alert block removed and then the card be given back to the customer because fraudsters will normally try again to commit fraud on a credit card more than once. they explained that the card account should be closed and a new credit card issued. when i complained directly to Empower about the employee at the desk in the lobby who simply took the fraud alert off of my card and then gave me back the card. they (Empower) refused to comment on it. Instead all they would say was that the matter was handled properly once I went into the office. Yes. And the reason I went into office was because of me.I am the one that initiated that. I should have been told by the first employee at the desk in the lobby that I need to speak to someone in one of the offices. Empower's refusal to give complete and transparent feedback on the handling of the situation by the initial employee at the desk in the lobby does not speak well of a company you are entrusting your finances to."
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