Chase Bank,

801 James Street, Syracuse, NY 13203

"Worst ever , they lie about giving 50$ if brought new account for them, also they said after 6 months will 300 $ and I steak with all requested At the end they gives me nothing without saying any reason….. the employee there never want work and lazy giving excuses for not completing request at the end poor management that allow for unprofessional team to handle Clint’s account"

"Looking to make some valuable life changes? Tired of being stuck living paycheck to paycheck? Need some direction, motivation, and steps for improvement? Go see Tim Palmer! He has a great attitude and can set you up for a successful life journey! CHASE, get this guy a RAISE ASAP."

"Only 3 stars, but this is not because of the staff. I've only had business with the tellers and they have always been great. Polite, friendly and accurate. But this bank is constantly understaffed. The last time I went, they had 2 tellers, 1 of which was doing both the drive through and an inside slot. He wasn't fast but I'd rather not have the person handling my money being in a rush, personally. Great location for me on the way to work, but they seriously need to do better scheduling for the tellers. I don't know if they are understaffed to save a buck or because they pay low, but either way, it's the 1 thing that keeps me from giving them anymore stars."

"I feel like this review is "overdue" but if I can give this place more than 5 stars I definitely would!!! Last month I had a problem using the chase paybill app, I come in couple times to inquire about my issues and the staff who work there are extremely attentive, they show so much concern and spend couple hours trying to figure out my problem- the manager even went above and beyond to carry out follow up phone calls to make sure I receive my money back- Shout out to Samantha especially!!!! She is super patience and very friendly, I will definitely come to her in the future if I ever encounter any problem... or even just to chat with her about the cats ^^"

"COVID pandemic and customer was able to come in, make transactions, during a 5 min long dispute without anyone educating him, offering a mask, or asking him to leave UNTIL I informed customer service that a customer had no mask and being serviced, putting us all at risk. The teller had her mask with nose uncovered! The customer service rep took the appropriate measures to give the patron a mask, including wiping the counter down, no help from teller. They also use paper slips and reuse pens at a dirty counter. Don’t recommend this location."