M&T Bank 3701 West Genesee Street, Syracuse, NY 13219

"I would advise too go else where! Cant get straight answers for banking concerns ! Walk across the street too the next bank I would advise"

"M &T has a whole in my opinion has discriminated us against because of our sexuality. They have made jump through hoops and we tried every avenue with no success. Making my partner drive 18 miles each way on several occasions to be told a different answer by the personal loan wasn’t approved yet. Every sing employee from Connie in underwriting's ,to Mike and Joe in the loan department to Debby at the local branch who was pretty nice but never was able to resolve our situation with a credit score of 800. It took them 4 attempts for me to go and put POA in place because not one employee on multiple occasions told me they needed the original. Finally they have had the the POA over 48 hours and still not on file . We have decided different banking options and leaving their investment portion as well. Sad have been customers at that bank before even being M&T bank. They are discriminatory in my opinion and there in never the same people in the branch each time you walk in different faces. Very sad, stressful and frustrating situation!"

"I went in to make a bank account, and luckily, I was able to get in without an appointment. Debbie helped me set up a checking account, and she was absolutely WONDERFUL! so friendly and helpful, the whole process was super quick and easy . I also go here to cash my school checks sometimes and it's super easy . The tellers are very helpful!"

"I have to add to the litany of other comments about slow customer service. I have been sitting here for an hour now waiting for a banker to assist me. There appears to be no one else who can do what she does, she has been with another customer all this time and was quite abrupt with me when I responded that I did not have an appointment. As far as the rest to the staff, they seem to be moving people through here fairly quickly for the usual deposits and withdrawal stuff that could be done at an ATM."

"I walked in at 12:05 pm on a week day an there were three customers in line and 1 teller. The teller was very involved with her customer and I wait for 5 minutes without any sign the matter would be resolved quickly. Two employees walked through the bank talking to each other and seemed oblivious to us. A male in a suit had a scowl on his face as he walked from his office, picked something off the printer behind the tellers and walked back to his office, not saying a word to anyone. I noticed the drive thru was empty so I left for the drive thru. I waited another 5 minutes after I sent my canister with a simple deposit. Another customer pulled up and we both waited. The teller eventually served us, but at the same time, so I continued to wait. Unfortunately this is a typical experience at this location."