Empower Federal Credit Union

"Dropped 100 points from my credit score because on a secure loan (a loan i payed the fully amount ahead of time and set up to autopay) magically needed my consent for the final payment. That final payment went unnoticed by me for over a month even tho they already had my money (I moved out of state was using a new bank). You would think something big like this they may reach out by phone or text but no. When I called to get the claim removed from my credit report explaining to them the whole point of my secure loan was to build credit and pay it ahead of time and that I already gave them the full amount for the loan I got nothing but crickets. They blamed me not them. I blame them as this last payment was never explained to me. These scammers even recommended I just set up a new secure loan to build up all the credit I loss. Funny how this affects my livelihood. Can't even qualify for an apartment now due directly to this establishment. You guys have the ability to remove it from my report you chose to not. I have the ability to remove all of my money from my accounts so you cant make money on my money anymore. I slowly have been."

"Can't do any banking without constantly going to the branch. Over the phone customer service wait limes always greater than 10 minutes and then hangs up on you. Constant fraud declines even when informing them of charges ahead of time. Will still hold finances when they have declined due to fraud so your account is less the fraud amount until they release it. Leaving Empower as soon as I can."

"Nice atmosphere with kind people working there. I was able to open an account quickly and smoothly. Having my card printed on site was new to me and something I appreciated. Much better experience than my old bank. Caitlin helped me open an account and was very kind and knowledgeable. Great experience!"

"I have used this bank since i have had a bank account. I created a business account here and it was the worst experience ever. They repeatedly deposited my money into the wrong accounts. Even depositing my money into a different companies account. I quickly switched for my business account. I thought everything was fine with my personal account until i needed something. Try calling customer service. Before you create an account just try calling. They literally do not answer. I waited for 28 minutes the first time and 46 minutes the second time both with no answer. I cannot wait to pull my money out of this terribly ran business and switch banks."