Club Pilates,

70-39A Austin Street, Queens, NY 11375

"I learned the hard way that ignoring reviews was a big mistake. My experience with this club was the worst ever. Although the instructors were great, the booking process was a hassle; there were no changing rooms, just a restroom. To top it off, even though I followed their 30-day notice policy, they still managed to steal $150 from me when I canceled my subscription. The management at this place is terrible. I rate it 0 out of 5."

"Hello, Please be careful to signed up for this palates club. Make sure you understand about all the charges including if you want to cancel, print copy for yourself! I am not saying classes are bad , I don’t know because I attended 1 1/2. In my experience, I feel like they lie and trick customers and then charge insane prices. I could not get classes that I need it because everything was booked, it was a challenge just to attend classes! Then I could not deal with this anymore and cancelled like second week and they charged crazy money for cancellation. I took 1 class and it cause me a lot of money! Now after 2 month I cancelled it, I started seeing new charges on my credit card . So far I payed 405.47, 302.01, 100. It’s a scam. Very disappointed !"

"Almost a year with this studio and you would think they would be gracious enough to help accommodate the credits I have since I’m waitlisted for almost every class. I request a call from the manager she leaves a VM that there is nothing to do and blames it on her system. I call back and speak to the assistant manager EXTREMELY passive aggressive. I can’t speak she interrupts me and tells me she doesn’t have to do anything but will go out of her way to help. You would think after they charge you $320 they would do the most to help you. So happy I cancelled my membership with a company who has such poor customer service."

"Disappointing experience with Club Pilates! They reinstated my credit without clearly communicating the new expiration date, resulting in its loss. When I reached out, the manager's response was unhelpful and dismissive. “This is a business ” she said. Guess they have too much to care. The lack of transparency and poor customer service has left a bad taste in my mouth. Unfortunately, I will not be returning."

"The classes are overbooked not to mention it’s not cheap. All the basic classes are not available often which as a beginner its only what you’re allowed to take. The schedule is booked up, the waiting lists don’t work and the cancellation policy is a scam, they charge you for another month of classes plus a $100.00 cancellation fee on top of it. So you are sol if you don’t use the 8 classes in the month it’s not carried over to the next month and no you can’t just go to another club Pilates location without having to pay additional membership fees. What a waste of time and unethical policies. The classes themselves are ok and the instructors are nice but the schedule is the problem, it’s like a whole job description to scramble to find availability."