Equinox High Line

"Whoever is working the desk today, July 12 at 3:49 pm refused to help me look for the Pilates mat that I left at this club a couple days ago. He repeatedly told me I could come look for it myself. He said he was the only one “at the desk” and offered no solution. I asked him if anyone else could look and he said again I can look for it myself. As I pay over $300 per month for this membership to be able to go to several locations, I feel that as a “Consierge” best of the best club, someone should happily take the time to look for something that a client left before I make a trip out there. I don’t always go to that location. He could have offered to call me back and not even done it - but the attitude is clearly lacking any desire to be helpful. I’ve noticed this lazy attitude at other locations too from the staff, not the instructors. Several times I’ve walked into a new club when I’m in that area to be met with an annoyed stare of “why are you looking at me” when the employees are on the clock."

"Absolute dump of a gym. The equipment is cheap and the staff are rude. One fat shamed me. Went to another location and I was fat shamed there again by staff. Unbelievably unprofessional. I also witnessed an elderly patron harassing a female patron. The staff didn't care and kicked me out for bringing it up. Said he was a judge and could do whatever he wants. Unreal .."

"I live in WV but make my way up to the Highline Equinox in Chelsea because it’s never crowded and the staff is so pleasant. The other clubs nearby are all Destination clubs so they cost more too. This is a great hidden gem!"

"I LIKE EQUINOX GYM, BUT WHAT I APPRECIATE ABOUT THE GYM ARE THE PEOPLE, THE GENTLE MAN THAT GAVE MY NEPHEW AND I THE FACILITY TOUR NAME WAS JASON AND HE MADE US FEEL AT HOME GREAT PERSON, GREAT GUY , I FELT VERY WELCOME AT THE GYM, THE FACILITY ITSELF WAS VERY NICE AND THEY HAVE TOP OF THE LINE EQUIPMENT, MY ONLY OPINION ON THE GYM IS THAT I LOVE LIFE AND THE LITTLE THINGS ABOUT IT THAT PEOPLE SOME TIMES DONT APPRECIATE, SUCH AS THE FITNESS PART OF THE GYM IS IN THE BASEMENT WHERE THERE IS NO NATURAL LIGHT, AND NATURAL LIGHT ALSO CREATES A SOURCE OF SERENITY AND PEACE AS WELL AS AMBIANCE, OTHER THEN THAT AMAZING GYM ,GREAT PEOPLE... STOP IN FOR A TOUR NEXT TIME YOU ARE AROUND"