Row House Fitness Chelsea 269 West 23rd Street, Manhattan, New York,

"I signed up in January for a buy-a-month-a-month free deal. I was super excited, but unfortunately, it didn't hold up. Immediately upon entering, there's no one at the front desk to greet you or describe the workout. This was my first time, so I showed up early as instructed but ended up just sitting there alone. The workout was good, and the instructor was talented. Unfortunately, my membership has been wasted due to the times of classes offered. I work 9-5 and usually get home after six, and sadly, they don't provide classes before 7 am or past 6:30. They also don't offer an easy way to cancel in the app. Really disappointing."

"This is my favorite fitness class place to go to. The coaches and staff are always nice and happy to help. I've been going here for a few years and I've never had a bad experience. If you're on the fence about going, this is your sign to go for it. You won't be disappointed."

"BE VERY CAREFUL with Row House. I was sold a promo deal after my free trial at the row house in the summer. In November they start to charge my card hundreds of dollars. I figured this was a mistake and contacted them. They have apparently hired a new GM who I feel like might be the real problem cause I have never really had issues there in the past. He was hostile and just threw insults instead of solving the problem or letting me speak. I was shocked I have never been met with such trashy attitude from a gym before. Perhaps he was drunk cause he was slurring his words. So I ended the call and try to reach someone else to understand these charges. I was told I had agreed upon a contract in the summer which I had never seen and there was no signature on it. I pointed this out but received no response. They gave me no logical explanation other than that they aren't willing to refund the money they took NOW for classes I took AND paid months ago. Since they have no logical or legal basis I feel like I will win this dispute but it's so disappointing. I can't believe row house is FRAUD. I would say be very careful and if you purchased any classes or memberships from them in the past block your card. I don't recommend this business at all now even though it may have been good in the past."

"I LOVE THIS GYM!!!!!! I went to the 23rd Street NYC location today. Anna is the sweetest!!! And Josua is a very good, intuitive, talented trainer. The vibe in the class was also very positive. I had no preconceived notion of whether I would like the class - cause I’ve been to plenty that were a waste of time. Row House is the shizzle!! i can’t recommend it enuf. No judgements or expectations on their behalf. They just want you to enjoy your time there. Whaaaaat? See ya there!!!!!!!"

"I’ve visited this location multiple times when I work nearby and it’s not ideal unless I’m desperate for a workout. Firstly, the front staff are aloof when you have questions. They don’t manage the women’s locker room well as the lockers were dirty and had hair, toilets uncleaned. It seems like the location is older and it reflects heavily. Otherwise, plus points for the instructor I took classes with so far. Coach Josue Nunez gets a 5 star. His classes ensure I feel the burn and he’s extremely attentive to the clients. There also seems to be a new courtyard now, so I hope the location makes changes to continue improving the site as I’d love nothing more than to give it better ratings!"