Master Bike,

265 West 72nd Street, Manhattan, New York, United States

"10/10 highly recommended. Awesome mechanic team that are able to diagnose and address problems quickly. I frequently pop in during my rides to address small issues on my e-bike. Best in the neighborhood."

"The Master Bike Family is truly stellar. Every time I go into the shop they are there, ready to help, whatever the issue. They always make the time, even when they’re busy. They’re entire team is so patient and kind, and very personal-able too. Truly the best customer service I’ve ever received. And their prices are great too!! For buying bikes, extra products, tune ups, etc !!! 10/10."

"Went into this place blind as I was looking for something close to my neighborhood and this fit that bill. Unfortunately, the experience was just utterly disappointing. I imagine if you're bringing your regular bike or mountain bike there it would be fine, but I was bringing my Brompton fold-up bike there for the first time and they completely dropped the ball. First, I only went for a cleaning but Imbert talked me into getting a new chain. It was a bit old to be fair, but when I went to pick it up a few days later, the chain was WAY to long and would uncouple from the sprocket upon folding. I brought this up and to their credit, they shortened the chain and it seemed fine...for a minute. Then I went to ride it and the chain would skip upon ANY pressure, so I went back. They explained that it needed new sprockets and they didn't carry them so I'd have to go Brompton Junction. Why this was not explained and owned up to from the jump was my first point of contention. I was also upset because I had wanted to just keep the old chain but they talked me into a new one and had thrown the old away and that meant by bike was made unrideable by their actions and that's thing two. The other thing was that they ruined the paint job with whatever high pressure hose they were looking to clean it with (see picture). All that for $174 and that is ridiculous. I did get a refund for the chain at $32, But to not just own up to it right away, apologize, and OFFER A FULL REFUND is quite frankly just not good enough. There are are too many other, better bike shops out there and I'll get to that later. I love my Bromptons and I was pissed. Luckily, I paid with my Am Ex card and I will definitely be getting my refund back in full through them in due course. If your looking to get your Bromptons serviced, save yourself the incompetence and lack of outgoing service and just head down to Brompton Junction over on Bleeker Street. Better Yet, hit up David at BFold as he the absolute Best! You can find him at 224 East 13th Street. Yet another reminder of why Quality is Worth the Extra Hassle And when it comes to premium bikes: You Get What You Pay For. Or Don't."

"High quality bikes, great selection and prices, fantastic service and repairs. Can't recommend this neighborhood shop enough -- bought multiple bikes from them over the years and they've always taken great care of me."

"Having experienced many different bicycle shops in NYC, I can definitely recommend Master Bike and Imbert's team as being one of the most consistent bicycle shops throughout the years. From doing simple fixes like adjusting a loose bicycle stem, to carefully packing & shipping bicycles out to different states via bike flights for bikepacking trips, and even to swapping out group sets on a road bike, the team is skilled in completing many diverse bicycle maintenances as a bicycle shop should. Also compared to other local NYC bicycle shops, they offer many of these services at fair prices. Imbert and his team are extremely friendly and helpful with their services and I highly recommend this bicycle shop."