CVS Pharmacy

"Lately, I have been having terrible experiences at this CVS. Whether it be refills that I have on certain medications, I’m told that the doctor still has to send another prescription or if I ask the pharmacist a question, I’m always given an attitude. I’ve been using this pharmacy since before it was a CVS back in 2005. The new pharmacy team always has an attitude. Again, when it comes to me having questions for the pharmacist, she tells me that she can’t do anything without a prescription on file, even though I’ve been getting the same medication at this pharmacy for years now. Elisabeth Liu was the pharmacist I dealt with today. My question to her was if she was able to order the medication or if the wholesaler had it in stock and, rudely, she told me she can’t do anything without a prescription, as she didn’t even check to see if it was still on back order. The pharmacist should know that the majority of medications are prescribed electronically and it’s not as simple to go from one pharmacy to another to see if a medication is in stock with a paper prescription. Overall, the high level of service that this CVS had is declining at a rapid rate. I used to fill these surveys out and give excellent or strongly agree ratings but unfortunately, as of late, this is not the case."

"This used to be my favorite and most efficient CVS location, however MICHELLE brought disappointment to a whole new level. I was waiting on line for 20 minutes because she was trying to flirt with the customer ahead of me, and noticed a long line with people accumulating also looking very frustrated at the situation. I respectfully asked, if it would make sense to go shopping first, then come back to pick up my prescription, a genuine question on what would be best for everyone, and she snapped back saying, "we're done now". She then proceeded to ask me for my information very rudely and unprofessional, and I asked when my other script would be ready because I was supposed to have two, not one. She said "why don't you go shopping and come back and ask me later". But I waited on line and her job is to provide service to me. So I bought a few things and came back just to not react immaturely as she was, and she said it was going to take an hour. I waited 5 minutes until another employee came, and when she put my information in she said it would be ready in 10 minutes. So I waited, and Michelle told me with a smirk on her face that she made a mistake and she put the script through but wasn't allowed to give it to me until the next day. That is a lie, because if you try to request a script, the computer tells you when a medication will be ready for pickup, and if the law requires a certain amount of days to pass before picking up the next refill, Michelle does not have access to override that and put the order through, let alone the pharmacist, nor anyone. I then had to go back, because she only gave me a partial receipt, and asked for the other one that had all the information about the transaction, store, survey, etc. I watched her take it out of a drawer, as she was hiding it from me and purposely did not give it to me as to not be able to have the information required to make a formal complaint with customer service. She has a nasty attitude, and I felt uncomfortable because she looked as if she was a heroine addict, as her demeanor was bizarre, and questioned what kind of people are CVS pharmacy hiring? And if there are any kind of background checks. I felt uncomfortable she had access to my information and address. CVS shouldn't hire people that make people scared and don't trust their employees with sensitive information."

"The staff are ALL amazing. They have handled the transfer perfectly. Michael and Donna are always very kind and make me feel at ease when I have questions about my health. Everyone in this pharmacy are professional and kind."

"I have been a patron here since the pharmacy technician was in college. Its been over ten years, they have assisted me through numerous accidents, surgeries and parenthood. My daughter is now nine years old. I can count on Mike and his staff for medicine as well as trustworthy advice. If they don't have what I need it is ordered promptly and then I am notified via text. No one is perfect but target pharmacy of Medford comes close."

"I was on vacation in this area, and before I left I called this pharmacy to see if I could fill a prescription that I would need but couldn't fill until a certain date. They assured me they had the medication in stock, and would add some to their order list just in case. When I arrived at the store, I was informed by the pharmacist that they don't even carry any of the kind of medication I needed. I was incredibly frustrated that all my planning for getting my prescription filled while on vacation was a complete waste of time, not to mention the extra time spent driving to this location."