North Country Nursing & Rehabilitation Center 182 Highland Road, Massena, NY 13662

"When it came time to place my grandmother in long term care, we were fortunate to be able to have her obtain a bed here. Staff went above and beyond to make sure she was spoiled. Unfortunately, they also face the new world since Covid with staffing. They start out with full staff but so many just don’t want to work. But the quality of care she received from those that were there was so appreciated. She loved going to the beauty parlor, mass, and any time there was live entertainment. We even had her birthday party there in a large dining room. Highly recommend."

"Some of the best nurses, CNA’s, dietary, house keeping, and ancillary staff around the North Country. Blessed for such an amazing team. My grandma, grandpa, aunt, and uncle have been or currently still live within the facility and they enjoy the atmosphere, activities, staff, and food. Each day it only gets better."

"When it came to choosing a facility it was a tough decision. And we chose this facility, and I was a bit nervous at first as I heard stories about nursing homes. But right when My loved one came in, the staff gave her a very warm welcome, and throughout my loved ones stay, they were very attentive and went to great lengths to make sure everything was good. And they had excellent communication throughout."

"As a new employee I have to say this nursing home by Far is the best I have worked in. As an agency nurse I have seen many and Highland has surpassed my expectations. The housekeeping staff does an exceptional job at ensuring that cleanliness is a top priority and their commitment to their job shows. The kitchen staff does an exceptional job at serving the greatest meals that are made with love and the menu choice is geared towards satisfying the residents and their likes, while ensuring an atmosphere of calm pleasantness. The office staff are so pleasant and helpful, they take the time to assist you and give you the most accurate and up to date information they have available. The nursing staff does what they are suppose to do, they provide excellent care and this is evident by the lack of call bells ringing. They are caring and loving in a genuine way which is what the residence need from those they entrust with their well-being. To work in a nursing home in any capacity is not easy and it’s sad that people will focus on how out dated a place is, how it smells or how staff is unfriendly when in actuality for all the negative things people find they miss the fact that the residence are safe, cared for and loved. It’s so easy to drag a nursing home and it’s staff based on its skin, but if you actually got to s the flesh of what goes on at Highland Nursing home you may not be so quick to pass judgement and realize just how much love, commitment and care is given to its residents. I am proud to be employed by Highland Nursing Home, where changes are coming in the interest of its residents. Jamie Holder Employee 5/2019"