Island Musculoskeletal Care

"I wish there was an option of negative stars. They schedule appointments for patients and don’t follow the order of timing and see their acquaintances first. Took my Dad there for a shot first of all there’s no accessible entrance for the wheel chairs and they don’t even keep any on site in case if someone needs it. They’re also disrespectful to the elderly and have no regard for their time and make them wait for hours !!! Extremely disappointing !!!"

"I hate to write us a negative review but I think they’re more concerned about the money they’re taking in then the patient themselves.. . extremely disappointed I have had many disappointing experiences with this office with different family members that I have taken there looking to change my insurance. I have never been repeatedly disappointed by medical professionals in my life. I work in the medical field, I do not know what or why there always is a problem. I know they take a lot of Medicaid and Medicare patients offices overpacked and probably staff is overworked. there should be some type of standard that they should be meeting. i’m stuck right now I’m not sure how far I will go but it’s unacceptable to be waiting this long just to get an MRI I’m doing more damage as I wait, The pain is unbearable. extremely upset more than one time there Hass to be a different option."

"Jessica at the front desk was rude and disrespectful to patients. I don’t go here but brought my father in law and listen to how she talked to people. She should not be working there, either the Doctor doesn't care or has no idea how his staff treats people."

"I went here for a dislocated knee. (Will be going back shortly since it happened again) Always had pleasant experiences with the staff behind the desk. The doctors helped me greatly, and the physical therapy team helped me get back on my feet. I trust this office more than others. This office is in a very crowded neighborhood and the wait times are going to be long sometimes, especially if you are a walk-in. but I never had any problems coming in on time for my appointment. The most I ever had to wait was 30 minutes which is not a big deal to me. I understand that people get busy. Thank you guys for helping me so much with my recovery."

"First visit- 2 1/2 hour wait beyond appointment time. Plus 15 minutes early. Second Visit- 1 1/2 hour wait. Third visit- 1 hour wait. Each appointment was with a different health care professional. While they were “good,” this level of service lacks continuity and the wait becomes inexplicable when there is no consideration for whom the appointment is with. After the second appointment, I inquired with the PA regarding how to avoid a long waiting room wait and was advised to book the first appointment of the day in that office (2pm). That didn’t produce adequate results. I inquired with the office staff after the last appointment. They told me there was no way to avoid a wait of over an hour as they see a high volume of patients. I inquired about being seen at the first appointment of the morning at the other location and they declined to allow me to switch to the other office- even after telling them I would need to seek a different doctor who can keep appointments. While this office is terrible, I encountered no problems with discourteous staff. I actually found them quite pleasant. The clientele here leaves much to be desired. All you hear is groaning and moaning about workman’s comp and painkillers. Very trashy. The bathroom is disgusting. No hand dryer and the paper towels are outside the bathroom on a roll. For over a month now. No excuse for this when you’re collecting a lot of money from your “high volume of patients.”"