Lalaine T Que, MD 403 Lake Avenue, Saint James, NY 11780

"Dr. Que's behavior towards patients is absolutely unacceptable and stands in stark contrast to Catholic Health Services of Long Island's stated mission of compassionate care and respect for human dignity. Her rudeness and dismissive attitude during appointments are not just unprofessional - they're potentially dangerous. She routinely cuts patients off mid-sentence, showing blatant disregard for their concerns. This creates a hostile environment that makes proper medical care nearly impossible and mocks CHSLI's commitment to treating the whole person - body, mind, and spirit. The depths of Dr. Que's negligence became painfully clear when my father was hospitalized under her care. Despite knowing his condition, she couldn't be bothered to check on him or show an ounce of concern. This callous indifference is a stark example of how Dr. Que values her time over patients' well-being, completely betraying the Catholic mission of healing that CHSLI claims to uphold. Let me be crystal clear: Dr. Que's behavior is a disgrace to the medical profession and to Catholic Health Services. Patients deserve far better than the contempt and disrespect she dishes out. The fact that she continues to practice while treating people this way is deeply troubling and raises serious questions about CHSLI's oversight. Her actions aren't just rude - they're a serious threat to patient care and safety. Anyone considering seeing Dr. Que should think twice before subjecting themselves to such appalling treatment that flies in the face of everything Catholic Health Services supposedly stands for."

"She is the best doctor I have ever had. She is so compassionate and understanding. She, not her staff calls you to follow up. If you call after hours she always responds quickly. Not only did she take wonderful care of my parents, he takes care of several other family members. I don’t normally leave reviews but I felt it necessary here. Thanks Dr Que"

"I am not satisfied with the care I received by this doctor. She rushes you and and her personality is dismissive. She does not show care or consideration for patients' genuine concerns. The wait is too long for the amount of time you get to see her. The last visit i had, I brought up a pain I was having she said to me "we are not here to discuss that". Two days later I was rushed to the hospital and it turned out to be appendicitis. I have not been back and will never go back. Please be your own health advocate and make sure you get the care you deserve (and pay for) from someone who makes providing good care a top priority."

"I was previously a patient of Dr O’ Brien prior to his retirement. Dr Que took over his patients for him and I can’t say enough great things about her. She is kind, compassionate and truly takes the time to go over everything with you. They are very accommodating when you need to make a sick appointment and I’ve never been able to not get in the same day. They draw blood right in the office so you don’t have to go to the lab separately as well as offer the flu vaccine."