Valley Medical Group-Prospect Medical

"Booked an appointment two months ago and they texted me a week before my appointment to cancel it. When I called back they had no other doctor available until two months later. How insane is that! It’s ridiculous."

"The staff was unprofessional and disorganized. My appointment was scheduled for 2:15 PM, but it’s been an hour and 15 minutes and we still haven’t seen the doctor ."

"The doctors are terrific, and the onsite experience is good. But the office management is terrible. It takes a very long time on the phone to do anything, especially to make or cancel an appointment. Valley has a perfectly good web service for this but they don't use it. I've never ever gotten a human when I called, they ask for a phone number so they can call back. But this isn't really feasible for me much of the time because of my work. Update: I recently made an appointment and the phone experience was greatly improved. My call was answered by a person, no voice mail and I was able to quickly find a time. A great improvement."

"I started using this office when I moved here bc my boyfriends family likes them. I was extremely hesitant to use a group bc I prefer to see my doctor when I am sick not someone else. I love Dr. Lim, however every time I call I can not get an apt to see him. In fact I called today after having the flu for 7 days begging to be seen (this was a Friday) they told me to go to an urgent care they can’t see me till a Tuesday at all. That’s how they treat their parents tell them to go elsewhere after having a 101.5 fever for 6 days. They wouldn’t even let me speak to anyone but the front counter receptionist."

"Doctors in the group are great. The way making the appointment is set is terrible. You call, after listening to the extensive menu and pressing the right for making an appointment number you again have to listen to the recording not a person and are asked to live the message and are told someone will call you back. Yes, they do call back, problem is they call when is convenient for them but not for you. Most people work and call to make an appointment during brake and do not or can not receive medical call at work at the Prospect Medical office convenience. Also when the office calls you back you are already away from the calendar, in a car in the store or whatever and are unable to set the date and as result have to call the office again and again and go through the some frustrating, upsetting and disappointing process of dealing with recorded messages instead of a live person. It is too bad as the group has very good, caring, pleasant to deal with doctors, lab and xray facilities all in one location so it could be great facility but with the way appointment scheduling is set, is to frustrating to deal with. Hope someone in charge will read this message and make patient friendly/convenient change in the way appointment scheduling at Prospect Medical Offices is set."