New Jersey Family Medical: Dr. Robert Lukenda, Dr. Lynn Colombo, Beth Scaldino APN 27 South Avenue West, Cranford, NJ 07016

"Only saw the PA. Every time I went. I had symptoms of kidney stones. The PA acted like I was a hypochondriac. Said I was fine. The next day I made an apt with a urologist I had a huge kidney stone that was stuck. Had to have it blasted. And the phlebotomist walked away leaving the needle dangling out if my arm. Huge black & blue from that. *She could have been a nurse practitioner. I know she was not the doctor. This was about 2 years ago."

"Dr. Colombo is great. I love how they do the bloodwork right there and get back to you quickly. Refills are simple and quick. The problem I have with this office is getting a referral is nearly impossible. I constantly leave messages, no one returns my calls, they want you to do all the leg work of getting the doctors NPI # etc. They have failed to do a referral when I have called weeks ahead of time. Tempted to switch doctors because it is such a hassle and I've run into 3 errors on NJFM behalf."

"Extremely happy with Dr Lukenda. Very professional and thorough exam. Explained numerous things took time to answer any questions. Would highly recommend for a PCP."

"My family and I have all been patients of Dr. Lukenda for several years and have always had a positive experience with him or any of his staff. We recently had my 74 year old mother seen in his office on a non-life threatening emergency basis and she was treated with complete patience and compassion by Dr. Lukenda. He and his associates have gone above and beyond anytime one of us has needed to be seen rather quickly and have always received detailed and accurate care with consistent communication and follow up. I highly recommend this office for anyone looking for excellent medical care."

"Dr. Colombo has been great but this office has a horrible administrative staff- I have never heard of receptionists treating patients as poorly as they have to my wife today. They are disorganized, have made repeated clerical and scheduling errors this year, and are disrespectful and incapable of owning their mistakes. Reception today brought my wife to tears who was just asking for information on OTC medicine for me to pick up for her as she has the flu with other medical conditions that require us to be careful of our purchases. After providing the doctor with the wrong phone number for a third time to complete a teledoc call, they kept my sick wife going back and forth four hours, being respectful and lying repeatedly, and their solution at the end of the day was to intentionally keep her on hold for an hour until the office closed to be malicious. They even had the nerve to say before hanging up that the doctor had a life outside of helping my wife and she needed to wait as the doctor would call her shortly which she of course did not. Super disappointed at the inhumane and unprofessional treatment by their staff. It is actually sickening."