Chewy Pharmacy

"Chewy for normal items is amazing. That being said, avoid the pharmacy at all costs. You have to mail (1990’s style) the prescription in. If they use a generic version of the medicine they will send it back to you for you to have the vet update with that name. Process takes WAY too long and is too much of a headache. Then they call 20 times to remind you to mail it. I had someone tell me exactly what they wanted on the prescription. I just got a call that that they have to send it back to me because they need the generic name on the prescription. He only has 4 pills left and now we have to go back through this process again. We had the same issue with his prescription food. Just skip."

"I ordered Apoquel and it was to arrive 9/22/2022 and the package was MIA on 9/24.. I was told they were sending replacement.. by 9/26 I realized the package had not been mailed and the original package ended up in Oregon. After being lied to by numerous pharmacy techs .. I spoke to Asia on Saturday 9/29 after the package was now being redirected back to Chewy from a facility only about 10 minutes to my house! Chewy blamed FedEx but they blamed wrong address on Chewy. I am angry because on 9/24 Chewy could have mailed my replacement but instead lied that they had & I may just get two bottles by the 29th… finally, today 10/4, I received the replacement pills … will never order from them due to the LIES!"

"Do yourself a favor and don't use the pharmacy at Chewy. The pricing is not worth the headache. Over a week ago I ordered a refill on a prescription and heard nothing back from anyone. Yesterday I called and they said they had received nothing back from my Vet and that my Vet was a "no call". I called my Vet and they said they had received nothing from Chewy and they speak to them regularly on the phone. Chewy then cancelled my order. My dog is about to run out of his medicine. The least they could do was notify me. I oddly received an email AFTER I called yesterday. Also they are constantly out of different medicines that are used regularly like Simperica Trio. It's not worth it, go to your vet or somewhere else."

"This company is poorly run. Customers should know that the reason their medicine/food isn't approved by their vet IS NOT because of the vet, but because of Chewy.com. The vet approves scripts right away, however chewy loses them somewhere down the line. So place the blame on chewy.com. I don't blame the employees that work for their company as they are always helpful, but the company itself is horrible."

"If you need a recurring prescription for your pet, DON'T order it from Chewy. Since I started using Chewy in September only one time did Chewy's system get it "right". Most recently I received the reminder email that a comment was going to be processed and if I wished to change it I had a few days to do so. I went into the Chewy system and requested that the refill be delayed from 4/14 until May 1. Instead, the following day, I received an email saying that it had been shipped, on April 11! I called and was told that my order would be pulled and delayed. On the 14th the package was delivered and I'd not been informed that it was too late to pull it back (or the person to whom I spoke did nothing) . The customer service people are nice; the system is terrible. I'll work with 1800PetMeds from now on."