PNC Bank,

120 Fifth Avenue, Pittsburgh, PA 15222

"Garbage! On hold and finally get someone and then the call drops while in the middle of a transaction."

"Bankers lie about promotions to get you to open a bank account and are very inexperienced. PNC is a great company but their customer service and branches are a joke."

"The pnc customer service line and the listed services for the 225 fifth Ave branch (not this one) include 'instantly receive a lost debit card'. When I walk into the branch there are two managers just standing in the lobby staring into the distance. Another employee they identified as the intern was near asleep in one of the offices. When I ask them for the 'instant' debit card replacement they said I needed an appointment. I asked if they could do it as they were just standing there and they said no because I need an appointment. So I walked down the street to this 120 fifth Ave branch in the first avenue place building and they can't be more helpful. She was empathetic and listened. The banker at this branch today brightened my day so thanks."

"I had a complicated problem that ultimately stemmed from PNC's loan department. Banker Michael Clark patiently worked with me for more than an hour to diagnose the problem and determine a solution. He was professional, helpful and a credit to the company."

"I had a "wow" experience with Brian Lupyan. I came in to get a replacement debit card and wasn't expecting much, however Brian asked how my day was going, asked about my job then reviewed my account and gave me very helpful tips I was not aware of. Talk about making my first trip to this specific branch a good one. I also work in customer service and this is the stellar service I like to see. I normally go to a different branch, but his CS was so kind I will be coming here and referring my friends and family to this branch as well. Thank you so much."