SEPHORA 163 Market Street, Yonkers, NY 10710

"Stopped in this location to see if they had an item in stock. 2 associates were standing next to me as I looked for the item and neither greeted me or asked if I needed assistance. I couldn’t find the item so I opened the drawer below and a different associate came up to me asking me what I was looking for and that we weren’t allowed to open the drawers. Ooook then greet people and ask them if they need assistance when they’re rummaging through looking for a specific color. Not helpful whatsoever."

"This store is the worst. They are always too busy for curbside pick up. Then there should be a sign outside. Why should I alert you guys I am here then to outside for 15 mins to then have to call the store to find out what’s going on. Then for you to tell me we are too busy for curbside. We haven’t even looked at it. Are you freaking kidding me ! Customer service here is horrible. Two hours later, I checked the order to cancel the order and the store marked the order picked up already… Interesting."

"I have always shopped at this Sephora since they originally opened and always having a good experience up until yesterday when I went to exchange something for a different shade and my sister kindly asked a staff member who was stocking to assist us. She was nice and went to assist us when another employee two feet away which happens to be a manager Nicki tells her through the little mic not to help us and to continue stocking. We can clearly see her as they are both near by so we turn and ask okay can you assist us she then replies no I can’t you’re gonna have to wait about 15 minutes if you need help. So confused being that she was just standing there doing absolutely nothing I asked is there a reason you can’t help she replies because there’s a line and I’m the manager. So really confused I replied well there is once cashier I don’t understand how you standing and watching is helping her or the line move any quicker she then realizes replies I’m the manager I know what I’m doing do you work here don’t tell me how to do my job. Me being a person who’s worked in customer service many years is well aware that her that is disgusting behavior from a supposed manager. Whoever assigned that position made a mistake. 1. You as a manager should help your staff if there is a overwhelming line or have someone assist. 2. For her to tell the girl to not help me and keep stocking through a mic was unprofessional instead of explaining why she didn’t want her to assist us and to flat out say no I can’t help you with no explanation is unprofessional. 3. The customer is always right you don’t go back and forth with a customer with attitude telling them do you work here don’t tell me how to do my job and just flat out be nasty is extremely unprofessional. 3. Obviously she is lazy watching her staff work and be overwhelmed and making customers wait while she is literally just stands there is insane. I don’t ever like messing with anyone’s income/job but the behavior from that manager Nicki was extremely unprofessional."

"Title: Unprofessional and Rude Staff On Monday, February 12th, my friend and I entered the store around 3 pm with two intentions: to inquire about job openings and to purchase some items. Initially greeted by a pleasant lady whose name I unfortunately didn't catch, we politely asked about job opportunities. She directed us to her coworker, Chelsea. However, our encounter with Chelsea quickly turned sour. Approaching her with a friendly greeting, she rudely cut me off, rolled her eyes, and in a dismissive manner, stated she was clocked out. Not only did she fail to make eye contact, but her demeanor was unprofessional and downright disrespectful. What shocked me even more was witnessing her actively assisting other customers throughout the store after claiming to be off the clock. This inconsistency in her behavior reflects poorly on the store's management and the quality of service provided. As a retail worker myself, I understand the importance of professionalism and customer service, qualities that Chelsea severely lacks. In conclusion, my experience at the store was marred by Chelsea's appalling attitude and lack of basic courtesy. It's disheartening to encounter such behavior in a retail environment and I sincerely hope that management takes steps to address this issue promptly."

"Extremely DISAPPOINTED with the associate, Millie! She deliberately treated certain customers better than the other. Not only was she PREJUDICE but also condescending when i inquired about my birthday gift; she started yelling about receiving points and not elaborating on it. Furthermore, i observed her behavior with the customer before and after me and the only difference was that they were white and not south asian or brown skinned like me. It’s disturbing when a fellow poc is racist towards fellow minorities or having any pre-conceived notions as an employee. I won’t return to this location because all the employees seem to help based on their preferences and prejudices."